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Business Profile

Used Computers

Sellmelaptop.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Computers.

Important information

  • Customer Complaint:
    Sellmelaptop.com has contacted BBB and requested we notify consumers to contact them directly at 727 279-5756 or via email at [email protected]
    prior to filing a complaint with the BBB. Should a consumer choose to file a BBB complaint without contacting the company, BBB will process the complaint as any other complaint filed with us.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my computer to this business sell my laptop . They quote my laptop and I agreed with the price. But have not received any money,

    Business Response

    Date: 09/21/2024

    I sent you an inspection results email and never got a respond back from you. The laptop missing SSD drive which you never mentioned in quote, therefore price reduced from 29$ to a 20$. As soon as I will receive your agreement to that I will send payment. You should just reply to an email.

    Customer Answer

    Date: 09/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Zaiton *******

  • Initial Complaint

    Date:04/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -I received a quote as follows:Quote Number#:***EF07E9E473 Date:04-04-2024 11:31:39 Total Quoted:$90.00 -I shipped the laptop to the company and it was received as follows:Your shipment 1Z2W46060300985793 Delivered On Wednesday, April 10 at 1:49 P.M. at Receiver View Details Delivered To *********************, ** US Received By: ******* -I received the following email one week later:From: SellMeLaptop.com Support Team <************************>Date: Wed, Apr 17, 2024 at 7:29AM Subject: SellMeLaptop.com inspection results. #***EF07E9E473 - SellMeLaptop.com To: <**********************>We have received and inspected your device(s) for quote #***EF07E9E473, here are additional issues we have found that were not described in the original quote:1) Adapter wire is defective.With defects described above that have not been included/checked in the instant quote, we have reduced our initial offer to 75$. If you agree, please reply and confirm the new revised offer.We will process your payment once confirmed. -I confirmed that I would accept $75.00 and then got no response and have not been paid -I have followed up by email and phone multiple times and I get no response. They have marked my quote as being closed BUT I HAVE NOT RECEIVED PAYMENT.

    Business Response

    Date: 04/26/2024

    The payment was sent to a customer via Venmo right after it was confirmed by a customer. However it was not accepted on the customers side for some reason and days later was returned back to us. Then customer sent the payment request and we successfully paid the customer. I do not see any problem or any type of fault from our end.

    Thank you..

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent a laptop to the company and didnt hear nothing back

    Business Response

    Date: 10/02/2023

    The laptop was received on the weekend. We inspected on Monday, Contacted the buyer with additional issues and updated amount. Not sure what was the reason of opening the BBB complaint, since everything is within timeframe.

  • Initial Complaint

    Date:12/09/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped two laptops to this business to sell them. The laptops were delivered December 2, 2022. Tracking# 1Z2W46060336336113 **** Website says payment is sent within 1-2 business days after delivery if online payment method is chosen. I have tried calling the business. No one answers the phone. I have emailed them and no one has responded to email. Quote Number#:638661D44CFC5 Date:11-29-2022 11:53:35 Total Quoted:$443.00

    Business Response

    Date: 12/09/2022

    *******************************************

    Sorry for the delay, payment sent, please check your PayPal account. You can close the complaint.

    Thank you for your business.

    Customer Answer

    Date: 12/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I foud a business who buys unused older laptops. I contacted them with my laptop info and was given an offer to buy of $40 (see email attached). I contacted them company several days later asking when a check should arrive. I was told the check was sent 10/14/2022. It is now 11/8/2022. I have not received a check and I cannot get a response from the company.

    Business Response

    Date: 11/21/2022

    The customer received payment, First check got lost in transit. I resend him new check he received it and will contact you shortly to close the case.

    Thank you.

    Customer Answer

    Date: 11/22/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created a quote to sell my HP laptop to the following company/business entity. I received an email as a confirmation to my quote and a label for FedEx to send the item to the location to be evaluated and then receive payment. I have tried multiple times since I shipped the item to contact the company to verify retrieval and next steps to receive payment. nobody responds to my emails or calls. please assist me in getting paid for my item that I sent to the following business as I am entitled to it.

    Business Response

    Date: 08/23/2022

    Consumer Response /* (2000, 6, 2022/08/22) */ The Business as approriately addressed and settled this inquiry. Please kindly disregard my initial inquiry pertaining to my business with them.

  • Initial Complaint

    Date:08/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent "************" my MSI GF76 gaming laptop and was promised by the website $770 in exchange for it. After waiting over 10 days with my phone calls unanswered and no replies from my emails, I don't know what else to do but bring my issue up to the BBB. I would just like to be paid for my laptop and finally put my worries of being stolen from to bed. Attached is the shipping label Givin to me for shipment of my laptop

    Business Response

    Date: 09/09/2022

    Customer was paid via PayPal in timely matter, not sure why case was open at first, and why it was not closed.
    Thank you.

  • Initial Complaint

    Date:08/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got quotes for two laptops and I sent them in using UPS. The first red flag that I had an issue with was they said my shipping would be free however, I had to pay $30 per laptop that I sent in in with UPS. Now they have received my laptops and I have gotten no communication from them at all since then. I have reached out by phone and email, no response or payments made.

    Business Response

    Date: 08/19/2022

    Business Response /* (1000, 5, 2022/08/04) */ Hello **** ******. Sorry for slight delay with inspection, we sent you inspection results to your email address. I am not sure what you had to pay 30$ per laptop for, we provided you with prepaid shipping labels that you used and shipping did not cost you a dime, please clarify that. Thank you and sorry for any inconvenience.

Sellmelaptop.com is NOT a BBB Accredited Business.

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