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Business Profile

Web Hosting

ReliableSite.Net LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Reliable Site server over a year back. I had IPv6 issues so I asked Reliable Site support to fix it. They not only hacked my servers but also messed up my **** Linux configuration and I couldn't get it back. I normally use Mac but had to go to Best Buy to get a ************** PC to be able to load Internet Explorer just to use your Super Micro IPMI to recover my server. I demand you refund me for a month of service. Reliable Site is worse than ******* or FTX!

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a server which didn't work, but reliablesite would not cancel or refund. reliablesite has very bad customer service and their techs always get things wrong. please refund my $49 otherwise i will file a dispute with *****.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was running a set of 9 Tor exit relays on your host, when I got an email saying that you don't allow *** exit relays, planning to set up a tenth before your email. But you don't mention it in your TOS or AUP, which lead me to believe it's allowed.I was using my own IP blocks, yet you sent me an email. Even when I was dealing with all abuse complaints, you claimed "too much abuse" even when you got none.And I lost $403 to services that couldn't be used. I demand you either give me a refund or refrain from your unwritten No Tor policy.Sometimes I wished GoDaddy buys ReliableSite the way they bought Media Temple, kills the ReliableSite name and moves your customers to GoDaddy billing and support.

  • Initial Complaint

    Date:11/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the Thanksgiving week of year-2022, many sales-promotions appear on the web site "lowendtalk.com". Based on one such promotion, I rented a dedicated server along with five ***addresses from the organization "ReliableSite.Net". The organization collected the payment of $1315.20 USD as the total amount for two years of service. I also completed the whatever information they wanted me to complete on their online order form.

    When they made the server active for me, only one ***address was allotted instead the five specified in the order. I contacted their customer service, and they wanted me to go through another set of procedures to get the rest of the ***addresses allotted to my server. This requirement of having to complete another set of procedure was not mentioned neither in the promotion nor in their initial order form. It is industry standard to allot all the five ** addresses together, when the server is allotted without having to complete another set of application forms.

    When the rest of the ** addresses were finally allotted, it was in a different subset.

    172.96.161.2,104.128.72.62,104.128.72.63,104.128.72.64,104.128.72.65.

    I requested them to allot all the ** addresses in the same subnet so that it is useful to me for my purpose. It can easily be allotted since they have a pool of ***addresses available to them. But they refused. When I asked for the contact information of a higher authority to whom I can give a complaint to, they refused to provide it also. This denial of allocating the ** addresses in the same subset is contrary to their declared policy as given below.

    Refund Policy: All services from ReliableSite are non-refundable. We strive to provide quality service at competitive cost and the first month's payment typically goes into the cost of setting up your service. If you are at all unsatisfied with your service, please open a ticket with support and we will do everything in our power to make it right.

ReliableSite.Net LLC is NOT a BBB Accredited Business.

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