Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at changing my website services to Engage your business. They told me they can provide me with everything my current web builder does at half the price. I spoke with **** who said if I pay $230 to sign up. The caveat was I needed the current web builder to release my web address. After speaking with the current builder I learned that Engage is not a very good company and that they have many complaints against them. I asked engage if they do retargeting ads to which their answer was no. I told them I decided to stay with my current company. I attempted to call and cancel and they said they dont do refunds. I am launching a complaint ask received no service and signed nothing to which they said they do t offer refunds. This is basically theft.i cancelled less than 48hrs after payment and they refuse to pay.

  Business Response

  Date: 10/27/2023

  Hi *******, your payment was not eligible for a refund because work had already begun on your project. We biegin work immediately upon signup- this is why we are able to get a first draft to clients within 1 week! While we never had access to your domain, this does not prohibit us from working on your website draft within our internal servers (which we would then publish on your domain once we gained access if the process were allowed to continue to plan). The amount of intensive labor hours required in the first couple days in order to build a site (especially when trying to complete within a week) far exceeds the value you paid, regardless of whether you stuck around to utilize it. We take a loss in this situation too. That being said we have made an exception, AND HAVE PROCESSED A REFUND FOR YOU.
  
  And you are correct that we do not lock you into a contract for any length of time. This is one of the benefits of our sefvice, one way we set ourselves apart from the competition, and is the reason we cancelled your cancellation immediately upon request, even though we were sorry to see you go.

  It sounds as though you believed every word of the slander about us from the company trying to retain you. We wish you would have done some research to see our hundreds of verified 5 star reviews and the lack of accused complaints about us. And we regret not having the chance to prove to you the incredible standard of quality and service we pride ourselves on prior to your cancellation. I encourage you to research the online reviews and complaints for Engage vs your other provider.

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to maintain my 2 websites. They had over 2 months and never got it live. I told them to just cancel and I would take care of the site my self. A few weeks later them billed my card for another payment and they have not even done what they were supposed to be doing, I just want my account closed and my last payment they took returned.

  Business Response

  Date: 03/23/2023

  ****** originally signed up with us May 31, 2022 for one website. Our service is subscription based. Automatic payments every month. She made one payment then cancelled to remain with her current website provider (seemingly retained by them). We cancelled her payment and she was not charged again.
  
  She then signed up again September 9, 2022. This time she signed up for us to manage her two websites. We worked with her on developing these. We designed, Developed, optimized two websites for, completing revisions along the way. The problem was, we did not have access to her domain to publish these sites live when she approved of them. Her previous provider had her domains in their regitrar account. We gave her clear intructions on numerous occasions on how to request the transfer over to us (we are unable to authorize a domain transfer from her previous company on her behalf). She never did this. When she grew frustrated she decided to cancel.

  Site draft 1: *************************************************************

  Site draft 2: *************************************************************

  Nowhere in our terms does it state that payment starts after we puiblish the site live. In fact, she is told and is required to submit payment day 1- in order for us to begin development of her sites. It clearly states in our terms that payments are final and non-refiundable. She agreed to auto-pauyments with her card saved on file. Despite all this, we still provided her with a refund of her final payment, as requested, on November 17, 2022.

  We wish ****** the best.