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Business Profile

Internet Providers

Vision ISP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vision ISP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vision ISP has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Equipment and service was purchased by myself from Leon ******/Vision ISP and when we received equipment in the mail Vision ISP lost their contract with internet provider. We contacted Leon ****** and he said to return the equipment and he would issue us a full refund of $765.25. He has not. When we called him he said he did not receive the equipment in which he lied because we have a signature from the postal service signed by Leon ******. He then stated he was having problems with his credit card company that issues refunds and that he would have to check into it for us to call him back and now he will not answer the phone. This has been going on since April, 2023.

    Vision ISP is NOT a BBB Accredited Business.

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