Complaints

This profile includes complaints for WebMinds, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

WebMinds, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  WebMinds, Inc.

  950 N Collier Blvd STE 419 Marco Island, FL 34145-2722

• 

  WebMinds, Inc.

  8540 Dayton Ave Fort Myers, FL 33907-4050

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've subscribed to this software program for years. I've submitted support tickets as required several times, all have gone ignored. Now I'm told I can't submit one because I have too many open tickets. Their phone number doesn't work. Emails bounce. I just texted them that I want a refund or I will do a chargeback. That was my last effort before doing a chargeback.

  Business Response

  Date: 01/22/2024

  The last support ticket was dated March 5, 2023 which was responded to by our support tech *******. I am attaching the ticket thread which was waiting for a reply from the customer. I have also attached a copy of the last purchase by the customer in January 2023. In order to assist this user we need additional information. As a side note, we do NOT automatically renew software licenses.

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21174841
  
  I am rejecting this response because:
  I never received their response to my problem. Then when I attempted to follow up I was informed I had too many open tickets. I couldn't reach them at all. Their email went nowhere, the phone number on my credit card went nowhere. My only recourse is a chargeback, but first I thought I'd try BBB, which got a response. 

  I have since found a program that works better, for free, and now want a refund to my credit card. Or I will chargeback. My last purchase was ******* of this year. 
  Sincerely,
  
  *************************

  Business Response

  Date: 01/22/2024

  Our support rep reached out to ****** and he was able to easily respond to the ticket he received today. We only ************ requests through the ticket system to track support requests. I note that he purchased in January 2023 which is well beyond our refund policy in any case. Furthermore, *** in support has offered to assist the customer in any way he can.

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad experience with the software and then when I requested a refund I got lectured about the "tone" of my email. It did NOT take out all the duplicate files and I immediately started having weird problems in my computer and I had to call tech support. **************** sent an email asking me what problems I had, and I answered as best I could and told them what my tech support people said to me, and then they emailed me back a very defensive email, essentially saying I didn't know what I was talking about and that if I want help in the future I should be nicer, or something to that effect. I didn't say anything nasty to them in any email. But I wasn't gushing over with praise and compliments EITHER, since their software caused me to have multiple glitches in my computer that miraculously disappeared when I uninstalled it, and more the point the software didn't do what it said it would do! No customer would be happy at that. And the only reason I told him what my tech support people told me is because WEBMINDS ASKED ME. If they were so fragile that they couldn't handle the information, then why did they waste my time asking for it? I explained it as good as I could. These people are rude, get offended apparently when you want a refund, and have bad reviews all over the web about them. I should have read those first. I simply want my refund and NO MORE CONTACT or lectures that my emails were not sugar coated enough. RIDICULOUS

  Business Response

  Date: 12/06/2023

  This customer was provided a full refund when they initially requested such. The customer refused to provide any information about claims that EDF changed hardware settings on their computer. This is in fact impossible for EDF to do. EDF works as represented.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded Easy File Finder from Webminds as it looked like just what I needed. When I ran it on my Mac it appeared to work fine although in the free trial version it can only delete a few files. So I filled out the very complicated form to order it and used my **** card. I did this twice but heard nothing from Webminds and no charge appeared on my **** account. So I contacted Webminds and provided the order info including **** data. I still did not receive EDF but my **** was charged. So I contacted Webminds again and was asked to send a copy of my receipt they had sent to me. Strange? So I sent a copy, but I still have not received an unlocked copy of EDF. I have made multiple further online contacts including most recently a refund request if EDF is not promptly provided. I have received no response. Their phone number does not work. The company appears to be unable or unwilling to respond. I no longer have any trust in them or EDF.

  Business Response

  Date: 05/24/2023

  WE have found this order and generated a license key for the customer and added an extra year at no additional charge. Our team reached out directly to the customer with the license key information.

   

  Thanks you.

  ****

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon using the trial version of an app at home, used a link from the trial app to purchase the application to use at work (3 users key), and uninstalled the app from the home computer. On the following day, since no email with the key was received, contacted the company requesting it multiple times. 3 days later, since there were no response of the company with the key, filed a complaint with PayPal. It is almost two weeks later, and company refused to refund, stating that the app was used (the trial version!?!?!?). Did not want to register the trial version, but wanted the key to use at work. Even if the trial version was registered by mistake, a 3 licenses key was purchased, but still, we never received an email with the Key, and never got a key regardless of contacting the company multiple times.This was for a work project, which could never be done with their app. After a few days waiting for their response, we had to find another solution, it was then that we contacted PayPal asking for a refund, as the company would not respond to our emails.We would have never asked for a refund, if you had provided us with the key. It is not a matter of the cost of the application, but the fact that their customer service simply didn't care to respond to provide the key to a product that was purchased. We are BBB members, and we strive to provide the best customer service and provide delivery or service to customers. If we don't provide the goods or services to our customers that have paid for it, we would not be in business. This is the nature of business. We did not pay for a customized application, we paid for an immediate delivery of an existing application, which we were not able to use as intended, days after purchase and even after contacting the company.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this on line and after using it , it did not work. I ask for a refund and after giving them the answers to their requests they stop answering me. they just started ignoring me. Transaction ID 6TX29908UD822290J Transaction date Dec 31, 2022 12:46:51 CST Merchant WebMinds ************************************** Instructions to merchant You haven't entered any instructions. Transaction ID 6TX29908UD822290J Paypal

  Business Response

  Date: 01/09/2023

  We have processed a refund for this customer today.

   

  Thank you.

  ****

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase FastMove from Webminds on 11/15/2022 in order to migrate files from my failing laptop to a new laptop. FastMove advertises it will ************** Between PCs in a Hassle-Free ********** and ************* Migration for Windows PCs; Move Programs to Your New Computer; Migrate User Accounts and Settings. This did not happen. Documentation is poor. Its not even clear how to activate the downloaded product after purchase, so I had to contact support using their web form to find out how. 12 hours later they responded via email. Once it was activated, I tried several times to migrate my files, but it failed. I contacted support using their web form several more times. Generally it takes 12 hours or more to get a reply from technical support, which slows down my workflow considerably. None of their solutions worked, and I was not able to migrate my files using this application. I waited 36 hours after my last request for help and received no reply. After many hours trying to get it to work, I finally used a built-in app on the new laptop to migrate my data files, setup user accounts manually, and reinstalled my programs one-by-one manually. I asked the company several times for a refund, and they did not reply at all. I am asking the company to refund my purchase price of $9.95.

  Business Response

  Date: 01/09/2023

  The customer needs to contact our support team on their open ticket in order to request a  refund. As it is out of the 20 day period  it may only be a merchandise credit.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Easy Duplicate Finder November 14 2022 to delete numerous duplicate messages from Apple Mail. The marketing for the product states that it can do this. The product hasn't worked: it hasnt detected any of the duplicate messsages. I contacted Webminds support who have strung me along for weeks without any resolution. I have followed their instructions, I have provided screengrabs, I have answered their questions. They have ignored my request for a refund. Instead of the timesaving benefits I had expected from the product based on the marketing of the product I have wasted hours trying to get a resolution or a refund. I have lost all confidence in Webminds and want a refund.

  Business Response

  Date: 12/06/2022

  We have reviewed this case and have determined that we are awaiting log files from the customer to determine what exactly the issue is. Our support technician asked on November 30 and again on December 5 and actually provided the customer with his personal email address to send these files but the customer has not responded. In order to move forward we require these log files. I have attached a copy of the ticket thread which shows the flow of communication.

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18530310
  
  I am rejecting this response because: 

  I told vendor on 11/30/22 that there is no crash log or report because the app isn't even opening in Ventura ***** for it to crash. You can see in the vendor's attachment. I responded to the vendor's requests for screenshots by emailing them to ********************************** who acknowledged receipt (attached) and asked a qestion which I answered. I was emailed again today with the same request and resent my response and pointed out this had been acknowledged. I attached these emails with my original submission.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/09/2023

  Our support team has been working with the customer  and as of December 6, 2022 they never replied to the last message from our team

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18530310
  
  I am rejecting this response because:

  The assertion by the business that I have not responded to the business since December 6 is false.

  On November 30, 2022 the business asked me to email screenshots or log files to its employee **********************************.

  On December 1, 2022, I emailed screenshots to **********************************

  On December 1, 2022 ********************************** replied "Thanks for sending us the screenshots. In this scan, was EDF granted full disk access prior to scanning?"

  On December 1, 2022 I replied "Yes *******. This screenshot only relates to MacOS 11. EDF isnt even opening with MacOS 13."

  On December 6, **** I received an email from ****************************************** asking me to email screenshots or log files to its employee **********************************

  On December 6, 2022 I re-sent the screenshots to ********************************** and forwarded the above emails of December 6 to **********************************

  I have done and provided everything that the business has asked when it has asked. To suggest otherwise is false.

  Sincerely,

  *****************************

  Business Response

  Date: 02/03/2023

  We are still waiting for additional information form the customer

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26, 2022, I bought and installed software from this company to search for and eventually erase duplicate files from my computer.Prior to the purchase, the free try out, worked fine.The moment I bought the software, nothing worked and first responses to my complaint made me believe that the code I had received to activate the software had already been issued once. Anyway, I did not trust the situaton and removed the software from my computer and asked for a refund.So far, no refund was given and at the present, I do not receive any responses to my inquiry as to the status of the refund.I am in Europe, I do not need any store credit, I want a refund.Complaint #******

  Business Response

  Date: 11/11/2022

  The refund was processed today and will post tot he customers account within 48 business hours

  Thanks,

  ****

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Duplicate Photo Program and was in need of help. I created a ticket and got a response for a while, then my email was blocked from getting any help.All I wanted was some help with an issue.Now I want a refund.

  Business Response

  Date: 11/11/2022

  After reviewing this ticket we see that the customer never responded after ************** sent the customer a response with a link to download a new version of Duplicate Photo Cleaner on May 24, 2022. Since that time we never heard another thing from the customer. This is almost 6 months old and no refund is due. If the customer still has an issue he can respond to the open ticket and one our our technicians will be happy to help. I have attached a copy of the ticket history showing the thread and you can note the last message never was replied to by the customer.

  Customer Answer

  Date: 11/12/2022

   
  Complaint: 18364032
  
  I am rejecting this response because:

  You have not mentioned all of the tickets.

  Please look at ticket:

  841178, ******, 824729

  **** was even texting me, said he was waiting to receive his Iphone and would get back to me when it arrived.......no response.

  Now I can't respond to any tickets because you have my email blocked.

  this is incredibly poor custmer service.

   

  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/14/2022

  I have again reviewed this matter and cannot find the referenced ticket numbers in our system except ****** and ****** which I have attached ****. Furthermore, we do not have an 'Alex" **** and we do NOT use text messaging to assist customers. Maybe the complainant has our company confused with another company. The ticket threads speak to the matter and clearly support our responses. ************** ******* is available to help the customer at any time.

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18364032
  
  I am rejecting this response because:I have attached the ticket numbers that you say you do not have.

  Also, you will see that ******* said he was waiting to get an iphone and never got back to me.

  During the remote session we had, we exchanged cell phone numbers so he could assist me.

  But all of the help stopped.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/30/2022

  I have asked ******* to reach out to the customer to assist further

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18364032
  
  I am rejecting this response because: I would like a date as to when ******* will be contacting me
  
  Sincerely,
  
  *****************

  Business Response

  Date: 01/09/2023

  The customer needs to respond to the open ticket so that our team can further assist

• Initial Complaint

  Date:06/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I signed up online for duplicate cleaner with webminds support but the offer was misleading. It is written in big letters the price "39.95" and then in small letters the total price below because other services are added which I do not want. I asked them to receive a full refund because I was not happy in the way the offer was presented. In the beginning they answered but I haven't heard anything from them since May 17th. I am really upset about how they communicate and mislead their clients. They asked me if I wanted a refund and I said yes and since then they just ignored the reminders. Thank you for your help! Kind regards, *****

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 7, 2022/06/22) */ *****'s ticket got lost in our system. We found it today and refunded the difference between what she expected and that what she was charged in the amount of $36.85 to her credit card. We hope this is an acceptable outcome. Consumer Response /* (3000, 9, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked for a full refund. I didn't use the service at all and was very upset about the way I was tricked into paying more and then how my tickets were just ignored. They mentioned they "lost" it but I had opened a second ticket as well which was also "lost". I don't want to use a service with a company that is tricking its customer. I asked to receive full refund and am hoping that this time they won't "lose" again the ticket.