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Business Profile

Computer Software

MoveitPro Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A Disastrous Experience with Move It Pro: Deceptive Practices and Incompetent Support My experience with Move It Pro has been nothing short of a nightmare. Initially, I was attracted by their offer of a two-month trial period. The promise seemed straightforward enough, and I was willing to give their online moving software a shot. However, it quickly became clear that their promises were nothing more than an empty sales ******** soon as I began using the software, I realized it wasnt meeting my needs, so I decided to cancel before the trial period expired. That's where the real trouble began. I contacted their customer support, expecting a straightforward cancellation process. Instead, I was met with a baffling level of incompetence and indifference. The representatives I spoke with acted as if they had no record of my trial period or my request to cancel. They were unhelpful, dismissive, and seemed entirely clueless about their own service.Despite my attempts to resolve the issue, I was repeatedly given the runaround. It was clear that either Move It Pro has deeply flawed internal processes or they deliberately choose to mishandle cancellations to extract more money from their ************ the end, not only did I feel deceived by their false advertising, but I also had to endure a frustrating and futile battle with their customer service team. This experience has left a sour taste, and I would strongly advise anyone considering Move It Pro to think twice. Their service is misleading, and their support is woefully inadequate. Save yourself the trouble and find a more transparent and customer-friendly option.

MoveitPro Software is NOT a BBB Accredited Business.

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