Reviews

Review Details

• Review fromMary F

  Date: 05/26/2022

  1 star

  Mary F

  Date: 05/26/2022

  Our transaction started on Feb 12, 2022, with Andrews Tree Service Leesburg, FL 34748. We hired him because he is an Arborist. In The Villages, we were told you have to ask permission to take down trees. Our property is small the 2 oak trees were giving us issues with our irrigation system breaking. He told us the total bill was $2300.00...$500.00 for his arborist report. Stump Grinding included. His services was paid in full to our knowledge.
  During a branch being taken down, it hit our gutter and did some damage to it. It wasn't major damage. His worker told us that Chris the owner will be in touch with us. We never heard from you days after. My husband called him about it. He said he will take care of it.
  Not at any time did Chris have a professional company come and assess the damage. Chris finally showed up on March 16, 2022, 5 weeks later to take measurements. Chris said his friend can do the job. I told him I
  wanted a professional company to do the job not a handyman. His attitude was a lot to be desired not very professional toward customers considering his company caused the damage.
  
  He told us we are on a waiting list with **************, Leesburg, Fl a 31/2 star Co. Searching around I found this company had 28 complaints to the BBB from customers.
  Since months have gone by with nothing being done we were recommended to contact ***********************************, Ocala, Fl a 5 star rating no complaints on BBB from customers.
  
  They came out to look at the damage on April 23, 2022. They said they may be able to fix it without replacing the gutter. We agreed, and they did fix it very nicely. The bill was $35.00. This is 11 weeks later and still, Chris didn't know when the gutter would be fixed. Chris had no intentions of paying for the damage.
  I sent him a copy of the bill. It is lightly written but you can see it's for $35.00 & worked done. The company letterhead is very clearly visible printed in bold black lettering with the name, add

  Andrews Tree Service

  Date: 05/31/2022

  The gutter was damaged. We immediately notified the homeowner and contracted with ************** to perform the repairs. This is a large reputable company so there was a waiting list a couple months out. The home owner decided to hire a handy man to do the repairs. okay. They sent me a copy of the invoice by email. This invoice is hand written on carbon copy paper and is not legible/. I responded and informed them that the invoice is not legible and need a legible copy of the invoice in order to make any reimbursements or offers for reimbursements. The homeowner proceeded to be very inflammatory and has still to date refused to supply us with a legible copy of this invoice. Instead of simply supplying us with a legible copy of the invoice they have made complaints to BBB left negative reviews, posted nasty posts on social media and directly on our ******** page. All of this nastiness, defamation and slander is not necessary. and is borderline criminal. Especially when all they have to do is simply sup[ply us with a legible copy of the invoice for the repairs.