We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Leak Detection

Leak Restore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leak Detection.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Leak Restore in October 2024 to come and assess a water intrusion issue in my condominium. I was not there at the time, my mother lives there and dealt with him. He did not quote a price on his services, but performed a preliminary examination and charged us $1388 for a forthcoming detailed written report on the findings and also assistance with getting the *** the information they needed to rectify the situation (water leak from an upstairs unit window). She paid the full amount with a check. His phone is ************ His name is *******, I never got his last name. I called him to discuss the findings and he explained them to me verbally and told me that his written report would be ready in about three days. I did not hear from him. I called multiple times the next week but could not leave voicemails because his voicemail is inoperative/full. I texted his cell number and he called back in a few days. He said he was very busy and still working on my report. Promised it in a few more days. Another 10 days and nothing. After more phone calls and messages he got back to me a third time. Again, we talked about the report and what the *** needed and he agreed to work on it and coordinate with my mother to get the problem solved. It's now been a month (16 Oct was his only time at the condo). His website does not list an address. I think his last name might be Straum. He might previously been operating as "American Restoration". The email on the website ************************** is inoperative.

Leak Restore is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.