Reviews

Review Details

• Review fromSusan L

  Date: 10/30/2024

  1 star
  Horrible customer service from this company. ***** called my buyers stupid for buying the brand-new home in Connerton and paying so much for it, ***** called me stupid for her ***** customer service. ***** then called the builder stupid. Finally, ***** cancelled the second repairman who turned out to be very polite after arriving 45 minutes past the appointment time. Not his fault the first repairman never showed up or called. The wait time was from 12 to 4. Communication will help to alleviate missed appointment times for warranty items for brand new homes. I'm contemplating who is the "stupid" one is in this bad customer service situation. After reading the other reviews it seems that someone would rather argue with the customers in Pasco County than try to provide good customer service. A suggestion, *****, polite communication on the telephone to frustrated customers waiting for days or weeks for warranty repairs. There seems to be a breakdown in communication between the builder and the homeowners. It would be good business to fix that. **** the repairman was a prince on the phone and was very frustrated that you told me you were cancelling the appointment. Therefore, the owner and I both left and poor **** was left standing at the door with no one there to let him in. Very inconsiderate of a fellow worker and the customer. **** deserves 5 stars for making it happen. ****** ****** ***** work on your anger issues. Take some customer service lessons from *****

• Review fromPeter G

  Date: 07/18/2022

  1 star

  Peter G

  Date: 07/18/2022

  They sent someone to my home to place an advertising door knocker which has stuck to my door that I have to peel off. When I called the office, they basically denied it and were not willing to remove the mess. They basically argued with me, which is a usually a good indication of the type of quality and support you would expect from this company.
  

  C & C Window & Door Company, Inc.

  Date: 07/20/2022

  Sir, we did not leave an advertisement on your door. The door knocker was left on your door because you had a SCHEDULED appointment for your new construction home on July 5th, but you were not present for the scheduled appointment. The door knocker gives the information that you need to call us to RESCHEDULE the appointment you missed. We went back in the phone system to listen to the recorded call between you and our employee. You stated on the phone you did not see the door knocker until July 17th - two weeks after it was left on your door for the missed appointment. At no point did you try to reschedule your missed appointment from two weeks ago. You were just yelling at our employee. She never denied that we put a door knocker on your door. She was trying to explain exactly why it was put there two weeks ago when you missed the scheduled appointment for a new home warranty ticket submitted to your builder.

  Peter G

  Date: 07/21/2022

  They door knocker stuck on the door and had to be crapped off for it bonded to the door. I asked them to take it off and they refused. My rating stays as noted.