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Business Profile

Tree Services

Brothers in Arms Tree Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is unfortunate that I had to result to this but this step is warranted as I have not had any luck with one of the owners, Danny ***** in providing me with a receipt of the service performed which was also incomplete. On 03/23/2023, the company, Brothers in Arms came out to my property to cut down and grind stump 26 trees costing $18,500. The work took longer than what I was quoted of 2.5 days which turned in to a week to include a couple of rainy days. Rainy days they didn't show, I had no problem with. The crew hired were great. It was my dealing with Danny ***** that problem arose. To date, he has not provided me with a receipt which I have requested in writing via text more than once. He would only text me asking to discuss over a phone call which I discouraged as I wanted things in writing. I asked for a receipt for work performed to include a statement that he would return at a later date to grind one stump they would not touch that was against a fence. He verbally stated to me that they would return and grind it down once I am ready to remove the fence. To include on the receipt is also an additional charge of $1000 for him take down and haul 3 old dilapidated sheds though I only asked for a referral of someone else he may know that could do this task. He took on this task and quoted me a fee of $1000. He has been paid with 2 checks ($18,500 & $1000) as agreed upon which he cashed in no time. All he had to do is provide me, his client, a receipt with stipulated statement as I have requested. Six months have passed and he has not fulfilled this request.

Brothers in Arms Tree Services is NOT a BBB Accredited Business.

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