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Business Profile

Tree Services

Boca Tree

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Boca Tree's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boca Tree has 2 locations, listed below.

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    • Boca Tree

      316 Franklin Club Dr Unit 211 Delray Beach, FL 33483-4668

    • Boca Tree

      185 NE 4th Ave Apt 304 Delray Beach, FL 33483-4593

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 13, 2024, I contacted the ********************************************* to remover a dead palm tree in my front yard. *********************** (I believe that he is the owner) stopped by my house to look at the tree. When he came by, he did not get out of his car. He looked at the tree while he was seating in his car and gave me a verbal price for the removal. Before he left, he requested that I Zelle $100 to him in order for him "to put me on the schedule". He also promised that he will get the job done within the week. On Tuesday, I contacted him by text message to inquire about when he was planning to come do the job. He told me that he could do it on Thursday, May 16 "middle afternoon" (text messages are attached). I texted him on Thursday at 12:44 pm to let him know that I was going to leave work to meet him at my house around 2 pm. He texted me back at 1:28 pm to let me know that he was on a large removal project and needed to reschedule for Saturday, May 18. I replied to him that Saturday will not work for me and explained to him that I had taken part of Thursday off from work in order to meet him at my house. I also told him to please refund my deposit by *****. Since then, I have had several text exchanges with ***********************, in which I have been very clear that, because that he did not keep his word to come on Thursday (a breach of the agreement), that I no longer wanted to do business with him and that he should refund me the money immediately. So far, he has refused to do so. Delray ************ has not done anything for me which would have entitled the company or its owner to keep my deposit. I am requesting that the company refund me the $100 deposit immediately as I no longer want to do business with the company and its owner.

    Boca Tree is NOT a BBB Accredited Business.

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