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Business Profile

Internet Services

Virtual IT Group, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sales team at Virtual IT Group continuously calls my work phone even though I ask them to remove me from their list every time they call. The person calling is always a sales *** named ***. He tells me he'll remove me from the list, then calls me again the next day. I've asked him to transfer me to a supervisor, and he's just hung up on me. I've blocked numbers he's called from, and he then just starts calling from a new phone number.

    Business Response

    Date: 03/27/2025

    We regret that this event has occurred, and we have discussed this matter with *** to ensure he is aware that he must not call anyone that requests to be removed from the list.  
    After thoroughly reviewing our CRM, we were unable to locate the contact information you provided. To prevent any further communication, we kindly request that you provide your business phone number so we can ensure it is permanently blocked from future contact.

    Thank you,
    ***** ******, CEO

Virtual IT Group, LLC is NOT a BBB Accredited Business.

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