We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

Next Level Gaming PCs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/12/2023 As shown on their website, I purchased a specific I7 Corsair model gaming computer with specific listed components on their website. I saved screen shots of components and emails.05/31/2023 I received a computer that was not what I ordered, not what was advertised, not having the specific components I paid for with a lessor/cheaper CPU and motherboard. I immediately communicated by email in which I have saved and they acknowledged but stated they have a no refund & no return policy. Is this what is referred to as **************** Please help!The specific components listed on their website for the I7 Corsair that I paid $1999 for that need to be sent or replaced are the i7 13700k 16 cores 5.4 GHZ CPU and the **** z790 Motherboard Onboard WIFI. Once I receive these I would take them to Best Buy and have them swapped out. I would then send back the lessor i7 12700KF 12 cores 3.6 GHZ CPU with the **** z690 motherboard.Please help!

    Business Response

    Date: 06/23/2023

    ******* you have received the gaming pc you ordered and paypal has even sent you your money back from the order.. so you got the computer for free... You disputed and it was reversed... please stop harassing us about this purchase... We did not even get paid .. you got the pc for free.... We sent you the 1999$ you ordered.

Next Level Gaming PCs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.