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Business Profile

Heating and Air Conditioning

Delaware Heating & Air Conditioning Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Delaware Heating & Air Conditioning Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Delaware Heating & Air Conditioning Services Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a mini-split AC system installed in our house in August of 2020. We have experienced problems since the beginning. Our units were displaying error codes, and not properly cooling around the beginning of October 2020. We turned them off due to the weather changing. When starting back up in summer of 2021 we had the same error codes, called the company, they said there were pinholes in the lines, they repaired and recharged the system. The same error code occurred summer of 2022, we made an appointment for repair, but cancelled because the company said they were swamped and it would be a significant delayed response time and the system was doing ok, not cold, but not completely broken. April 2023, same error code, company came out, said same thing, pinholes, repaired, but said it wasn't covered by warranty. We paid just over $500 for them to re-charge the system. July 2023, same error code, system needs refrigerant, bone dry. Company won't back up their work that this is poor instillation causing all of these leaks in the lines/fittings. We just want the system repaired and covered under their warranty. We paid over $13,000 for this system and it has never worked properly.

    Delaware Heating & Air Conditioning Services Inc. is NOT a BBB Accredited Business.

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