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Business Profile

Exercise Programs

Planet Fitness Newark

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called the business several times to cancel my membership that I am not in a contract for but I keep getting told that I have to go to the establishment to cancel the membership but I do not have a car anymore and I can’t physically go there due to transportation issues and the area is not safe so I refuse to put myself in danger just to fill out a paper to cancel my membership, due to this I have lost a lot of money every month paying for a membership I can’t cancel over the phone and can’t go to the actual place so every month I am throwing money in the garbage, I’m not sure what else to do, I just need this cancelled. They are ripping people off with this scheme

Planet Fitness Newark is NOT a BBB Accredited Business.

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