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Business Profile

Computer Repair

1 Pit Stop Laptops

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took laptop in on 8-14-23 they charged a $65 diagnostic fee. I paid that, they called about 45 minutes later said fixed, I picked up and paid an additional $100, took home, went to use the next day, same problem still happening, called them, they picked up laptop, called about 2 hours later, again said fixed, I went to pick up he wants another $215.99, I tried the computer, still doing the same thing, I refused to pay additional, he is now wanting me to pay him the 215.99, and he will attempt to repair, i dont feel like i owe him anything as it is not reaired, I now have laptop at another repair shop, I feel like he charged me a diagnostic fee and never found out what is wrong, I also feel like he charged me a repair fee of $100, and it's not fixed, I want the $165 refunded

1 Pit Stop Laptops is NOT a BBB Accredited Business.

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