Reviews

Review Details

• Review fromDebby I

  Date: 02/26/2025

  5 stars
  I can't say enough great things about my experience with Sleepover, Inc.! From the moment I reached out, their customer service team was incredibly responsive, friendly, and professional. They took the time to answer all of my questions thoroughly and made the entire process seamless. Not only was their communication outstanding, but the quality of their products/services was also beyond my expectations. Everything was delivered exactly as promised, on time, and in perfect condition. It’s clear that Sleepover, Inc. prioritizes attention to detail and customer satisfaction. What truly sets them apart is their reliability and dedication to excellence. In today’s world, it can be challenging to find a company that genuinely cares about its customers, but Sleepover, Inc. goes above and beyond to ensure a five-star experience. I highly recommend them to anyone looking for a trustworthy and professional company. I will definitely be a returning customer and will gladly refer them to family and friends

• Review fromJennifer T

  Date: 04/03/2024

  1 star

  Jennifer T

  Date: 04/03/2024

  I found an apartment to rent while on a work assignment for 3 months. Apt was advertised as $1450/mth. I was told they didn't have that particular apt available but had similar for $1500. I questioned it but moved forward. Then I was told there's a 3% processing fee for paying online but no other alternatives were made available. Then I when I extended my contract I asked to extend my stay. I was told the nightly amount would go up by $5. Which is an additional $150/mth. They then increased the processing fee to 5% without telling me. So, the advertised price of $1450/mth has now been bumped to $1650 + a 5% processing fee. They advertise as hotel quality but the furniture was cheap. All of the provided toiletries were Dollar Tree brands. The couch was a broken futon. The bedsheets had stains, were mismatched and the wrong size. The shower curtain was thin and had holes in it. I found a different place to stay for the rest of my assignment. Renters beware!!

  Sleepover, Inc

  Date: 02/26/2025

  Hi Jennifer, We appreciate your feedback and regret that your experience did not meet your expectations. However, we must clarify that all pricing details, including rental rates, processing fees, and invoice schedules, were fully disclosed prior to your reservation. Pricing Transparency: The $1450/month unit you initially inquired about was unavailable, and you were informed of the available unit at $1500/month before proceeding with your reservation. Any adjustments in pricing due to extensions or changes in stay duration were communicated in advance and in accordance with standard policies. Processing Fees: The online payment processing fee was disclosed before payment, and it is standard for third-party processing services. Any updates to this fee were applied in alignment with industry practices and communicated accordingly. Property Condition: We strive to maintain a comfortable and well-furnished environment for all our guests. If any concerns about furnishings or amenities were brought to our attention during your stay, we would have been happy to address them immediately. However, we have no record of any formal complaints submitted regarding the condition of the unit. We value transparency and guest satisfaction, and we always encourage guests to reach out with any concerns during their stay so we can address them in real time. We regret that you chose to leave early, but we stand by the terms and conditions disclosed prior to your reservation. Should you have any further questions, please feel free to reach out to our team directly. Sincerely,  

• Review fromCourtney G

  Date: 08/22/2023

  1 star

  Courtney G

  Date: 08/22/2023

  I was blatantly lied to about the parking situation when i inquired about booking. I specifically asked if there was designated parking included and was assured there was. I received the check in instructions the day of and surprise, it’s street parking. I told them that this was not going to work for me and was offered absolutely no solutions. Then they had the gull to reach out to me two weeks later to see if i checked in. Absolute crooks, no offer to repay for THEIR error. Considering a small claims case.

  Sleepover, Inc

  Date: 02/26/2025

  Hi Courtney, We take customer concerns seriously and regret any misunderstanding regarding your reservation. However, we must clarify that all parking details—including the availability of street parking and limited building parking—were fully disclosed prior to your booking. Our company has been in business for over five years, serving tens of thousands of satisfied guests. We pride ourselves on transparency and excellence in service. We are not in the business of misleading customers, and we certainly are not "crooks." Regarding your reservation, the check-in instructions provided were consistent with the information disclosed before booking. While we understand that parking availability is an important factor for guests, we are clear about our policies and do our best to set expectations accordingly. We regret that this situation did not meet your needs, but we stand by the accuracy of the information provided at the time of your reservation. If you have any further concerns, we are happy to discuss them directly. Sincerely,

• Review fromErin C

  Date: 08/16/2023

  1 star

  Erin C

  Date: 08/16/2023

  We arrived at the property on July 27th around 5pm. The room we rented had a bed for my husband and me to sleep in and a couch that folds out like a futon that my son was going to sleep on. I sat down on the couch, and the couch split in half. I weigh 140 lbs so this should not have happened. Upon further investigation, we found that the couch had broke before and they secured the middle of the couch with door hinges, 2 of them. We immediately reached out via VRBO messaging and were told they were sorry for any inconvenience and would figure something out. I told them I would send pictures, but I couldn't through the VRBO app, but would they like me to send them to the number listed, they never responded to my question. I asked if they could move us or refund me enough money to purchase an air mattress, but could not get any response. I then called the number on the listing probably 10 times and could not get anyone to respond. Finally, after an hour, I messaged them again and said I just needed a refund because it was getting late and we had to find a place and get my son checked in for the Jr. Olympics. We did not have time to sit around and not know what was going to happen. I called VRBO and they filed a claim and also tried reaching Sleepover, Inc., but they too could not get anyone to answer. Finally, they said they'd submit the refund and it would take 15 days. It's been over 20 days and I reached back out to Sleepover, Inc. and am being told they will not refund me because I didn't send pictures. I told them I asked if I could send it to the number on file and no one responded then I was told I was getting a refund, so why am I now not getting it? I then got on a desktop and sent all the photos, but they refuse to respond. That room was $480.00 and it is ridiculous they won't refund me. Not to mention, anyone who went into the room after we left would have seen the broken couch. They knew it was broken, they just don't want to send me my refund.

  Sleepover, Inc

  Date: 02/26/2025

  Hi Erin, Thank you for bringing this matter to our attention. We take all guest concerns seriously and strive to provide a high-quality experience for all of our visitors. We want to clarify that the couch in question was not broken prior to your check-in. We have documentation confirming that the property, including all furnishings, was in good condition before your arrival. There were no prior reports of damage to the couch, and it was fully functional before your stay. Additionally, despite your dissatisfaction, you and your family remained at the property for the entire duration of your booking. Given that the accommodations were utilized for the full stay, a refund is not warranted. We understand that you reached out regarding the issue, and we regret if there was any delay in response. However, our records indicate that communication was maintained throughout your stay, and we made every effort to address your concerns. Unfortunately, we did not receive the requested photographic evidence in a timely manner, which would have been necessary to assess the claim. As a business, we adhere to our policies regarding refunds and damage claims, and in this case, we are unable to issue a refund. We apologize for any frustration this may have caused, but we stand by our position given the documentation and circumstances. If you have any additional questions, please feel free to reach out. Best regards,  

• Review fromBrian and Julie H

  Date: 04/18/2023

  1 star
  DO NOT DO IT. It’s now my mission to make sure this never happens to anyone else. 24/7 support is a guy watching his kids that answered the phone ONCE after 20+ calls… which is the owner of the company - Robert Iacob. We slept in 87 degrees because the windows do not open and the AC was “seasonal.” It was a weekend and the property management stated since it wasn’t 80 degrees outside, they would not be sending anyone. I would love for the owner, Robert Iacob, or his assistant, Morgan, to have to experience what we did. Maybe, just maybe, they would act like human beings instead of making money at any cost. They didn’t even refund the night we didn’t stay there. The place was filthy… though I didn’t complain about that. My first requirement was not to be hospitalized for heat exhaustion. But, they legitimately could have cared less. Karma people. Karma. And when that karma happens I really hope you connect it to the way you treat others.