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Legal Document Help

Rapid Address Change

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 353 total complaints in the last 3 years.
  • 114 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thought was usps but shocked when saw amount. Then address change still hasn’t gone through after 3 days and the web site said 24 hrs so ok accepted that its was ok to cost that much. Now no mail and can’t contact company to complain or ask for refund!

  • Initial Complaint

    Date:07/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went online to change address with USPS. This site was the first option and looks the same as the USPS site. It asks for credit card information before telling how much is going to be charged and does not provide a confirm payment option. I was charged $68.00. The customer service is bogus as well and does not let you speak to anyone just directs you to a voicemail

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to change my address and , just as ups asks for a card number , this company asked for a card number to verify billing address associated with card to change the address. It was only then that they indicated they were charging me $67. Which was needless because ups only charged $1.10 to change your address and I've changed my address with them now that I realized it was a scam.

  • Initial Complaint

    Date:06/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They don’t tell you a price until it’s already submitted and i even googled usps address change and they somehow got the top spot so i did it under the assumption they were usps verified. Scam and can’t even click their link to try their customer service.

  • Initial Complaint

    Date:06/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This seems to be a "scam" of sorts where no actual address change service is provided or rendered. My debit card was charged in the amount of $68 and no change of address was filed.

  • Initial Complaint

    Date:06/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When you google search change of address form the first thing that comes up is this website with an image similar to a USPS truck. The website does not make the amount you will be charged clear or make it very clear that it is not a postal service website. It just looks like you’re being redirected to a form for a govt postal website. I filled out the form and then got a charge of $68. I immediately reported it and filed for USPS to change my address for $1.01. This scam buisness did not carry out a service for me. I didn’t even reiceve an email reciept, I just saw a charge from capital one.

  • Initial Complaint

    Date:05/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When attempting to do address change with USPS, this business comes up instead and collects information in the same manner as USPS. Then it prompts to put in a credit card (like USPS) but doesn’t give a final payment amount before continuing. This results in a $68 charge.

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my card 68.00$ and I didn’t even press confirm. This site is bogus and stole my $. I want my $ back. They use google ads to make them seem like usps. Total scam

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the usps website to change my address and some how ended on the rapid address change website. It asked for my card info to verify my identity so I put it in thinking it was the usps website still and it then charged my $68.00. I have tried contacting them by phone multiple times. I have left a voicemail with my phone number and email address. I emailed them also and they will not contact me back. I just want my money back and to be removed from their list.

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -date: May 7th, 2024 -amount paid to business: $68 -I want a refund -I am a special education teacher also perusing my masters degree, I have diagnoses of ADHD, anxiety, and depression (meaning I get distracted a lot, am impulsive and sometimes do things before I have thought them through or considered the big picture) - I did not notice the website was rapidaddreschange.org and not the USPS website. It’s foolish and I’m embarrassed but after submitting the transaction, I realized what I had accidentally done and looked up the business. They have an F rating on BBB.org and after calling their customer service line, I was put on hold for 5 seconds then asked to leave a voicemail. I would like a refund, and although I realize it is my fault, my mental health disorders can be verified through my general physician and therapist if that is needed for a refund to be granted.

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