Reviews

This profile includes reviews for One Source Process, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  One Source Process, LLC

  1133 13th St NW Ste C4 Washington, DC 20005-7039

  
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  One Source Process, LLC

  2200 Pennsylvania Ave NW East Tower, 4th Floor Washington, DC 20037-1709

  

Review Details

• Review fromPedram A

  Date: 01/10/2025

  1 star

  Pedram A

  Date: 01/10/2025

  I placed an order with One Source Process on *************** to have my birth certificate translated and Apostilled and paid the extra fee for it to be expedited. The translation of my birth certificate was done so poorly with incorrect spellings and names so I provided them a sample translation which I already had and they used it to correct their translation for my birth certificate. Even though I paid for their services to get this document translated! The order finally got delivered to my address on August 14th even though I have paid for the expedited fee.I have left the country by then as I was going to get married overseas and needed this document for that purpose (which was clearly mentioned to get this expedited originally in my request to One Source Process) and had to spend extra $220 for someone to have it shipped it to me overseas. And once I received the document, it was not accepted by authorities.The only response I received from One Source Process was that I will be getting a refund for the expedition fee which they never refunded to me up to this day.I have reached out to their support team for a refund with all the details prior to leaving this review and still have not received any response yet.I would never recommend using their services to anyone as the accountability and the customer service experience I received from One Source Process was extremely poor.

  One Source Process, LLC

  Date: 01/11/2025

  Hello ******,Thank you for your feedback, and Im sorry to hear about the challenges you experienced with your order. It was a pleasure speaking with you directly to address your concerns. As we discussed, I have already issued a refund for half of the order to compensate for the inconvenience caused.We strive to provide excellent service, and I regret that we fell short in your case. Your experience is not reflective of the standards we hold ourselves to, and we are taking steps to ensure this does not happen again in the future.If you have any further questions or need additional assistance, please dont hesitate to reach out to me personally, I have provided you with my direct extension. We value your feedback and will continue working to improve.Thank you for giving us the opportunity to resolve this *********** Regards,******* ********* CEO, One Source Process

• Review fromAmy Z

  Date: 10/11/2024

  5 stars
  One Source Process has been a great asset when it comes to ordering process servers. They work in a timely manner to get service out and affidavits back! From my initial phone call to my final bill, everything was smooth and professional. They kept me updated on everything. I will definitely use them again if I need something else served.

• Review fromBradly M

  Date: 09/09/2024

  5 stars
  Just wanted to share a review about One Source Process. They have quickly become our go-to process server for areas outside our normal reach at our firm! In the past, I would search for private process servers, make several calls, and get multiple quotes. With One Source, we get the same low price every time for just normal service. They are informative, always answer any questions, and work quickly! If it were possible, I would give them 10 stars!

• Review fromJasper N

  Date: 08/05/2024

  5 stars
  Fair prices, professional, communicated with me throughout the whole process and worked quickly. I received all the paperwork back expeditiously. I definitely went with the right process server company

• Review fromHelen M

  Date: 07/10/2024

  5 stars
  I'm always stressing about finding a process server when I need to serve a defendant in an unfamiliar area. But I won't worry about serving anyone in ********** ever again. Hands-down to One Source Process, one of the best process servers I've ever worked with. The team are all professional, and resourceful. I thought serving the defendant in my case would be super tough, but thank goodness I went with the One Source Process. I hired them in a hurry, and, to my surprise, just hours after I paid, the defendant was served. I can't recommend this company enough.

• Review fromJohan K

  Date: 06/20/2024

  5 stars
  Truly Reliable! Forget about wasting your time and money with larger online process service companies. I tried them for serving documents at an apartment and a workplace, but it didn't work out, even though I paid for the service. All I received was a proof of nonservice, which wasn't helpful because I needed to serve the person in person for the judge to make a decision on all the issues I was filing for. One Source Process got the job done professionally and quickly! I even received a photo with the person's coordinates and a date and time stamp.

• Review fromJosh T

  Date: 04/23/2024

  5 stars
  Impressive service from One Source Process , they were always available for confidential consultations, which made me feel comfortable discussing my needs with them. The team is good at handling all the investigation and process-serving needs and kept me updated on all case files made the entire process transparent and efficient. I highly recommend One Source Process to anyone looking for comprehensive legal support services.

• Review fromPaula Jane M

  Date: 04/14/2024

  5 stars
  Great service! Super quick and friendly!! We had to use them from out of state and they were very helpful and have reasonable prices. They provided me all the information I needed to know. They are very prompt to reply and with speedy service. Thank you.

• Review fromCandice C

  Date: 02/08/2024

  1 star

  Candice C

  Date: 02/08/2024

  I sent them my marriage license to be apostilled. When I opened the FedEx, it was somebody else’s birth certificate. They apparently sent my marriage certificate to some stranger in the Netherlands. They claim it’s on this stranger to send it to me (she has had the label for days). She has not sent it. I asked for a refund (I even payed expedite fees). They refuse, again they say it’s now on this stranger to get it to me (she doesn’t work for them, it’s another customer). So not only did they lose my document, but they kept my money. I have started the long process of getting another marriage certificate from the archives. It takes weeks, and I’m running out of time.

  One Source Process, LLC

  Date: 02/09/2024

  Hello Candice, I sincerely apologize for the way your case was managed by Nancy. It was a clear oversight not to have offered a refund immediately, and I want you to know that this incident does not reflect our usual standards of customer care. We value our customers deeply and take any errors, no matter how rare, very seriously. The mistake concerning the Pennsylvania portion of your assignment was our responsibility entirely, and I want to assure you that we are fully accountable for this lapse, despite the successful completion of the other apostilles. We have confirmed that the unintended recipient, who is also our client, has not opened the envelope and will be returning the completed apostille back directly to you. Our office has provided the tracking information to you via email. In our commitment to make amends, we will be processing a refund of $275 to your account within the next 3-5 business days. Your feedback is invaluable to us, and it provides a direct channel for customer concerns to reach me personally. Please do not hesitate to contact us further should you have any more questions or need additional assistance. Warm regards, Brandon Yoshimura, CEO

  One Source Process, LLC

  Date: 02/19/2024

  In following up on your complaint, I'm pleased to inform you that we have fully resolved the issue, which was due to an oversight on our part. I can confirm that the completed apostille was safely returned to you, with confirmation of receipt on February 12, 2024, as per the FedEx tracking number: 775118000263. You can track the package through the following link: ****************************************************************************************  Additionally, we have processed a refund of $275 to your account. We sincerely apologize for any confusion and inconvenience this mix-up may have caused. It's important to clarify that at no point did our team refuse to assist you. The initial hesitation in providing an immediate refund was under the belief that we could return your document promptly, avoiding the need to redo the apostille process. However, I do acknowledge this was not the correct decision made by our staff. We understand the importance of clear and supportive communication and regret any misunderstanding that occurred. We value your trust and are committed to ensuring the highest level of service. Thank you for your patience and understanding as we worked to resolve this matter. Warm regards, Brandon Y******** CEO, One Source Process

• Review fromSamantha C

  Date: 07/07/2023

  5 stars
  Would like to extend my sincere thanks to the team again for this smooth process servicing. I have nothing but praise and appreciation for the whole team. The amount of effort put in was definitely beyond my expectation. This was a really useful service. They provided good advice to me concerning the process without engaging with big fees. Would definitely recommend this company to anyone who needs a process server.