Complaints

This profile includes complaints for BULQ.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BULQ.com

  1001 G St NW # 1200 Washington, DC 20001-4545

• 

  BULQ.com

  8051 Eastgate Blvd Mount Juliet, TN 37122-0620

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried ordering multiple times and they cancel order immediately, I tried using ******, using ******, Using the App and even using my sisters account to order and got same result. I have waited weeks for a response to my emails, phone messages and chat. No one has contacted me back. I have used this company in the past with same payment methods without issue but now they have ghosted buyers.

  Business Response

  Date: 08/28/2023

  Hi there,

  I apologize again for the issues you had with placing your orders! I'm glad we were able to connect and get to the root of the problem. I do recommend making sure you are entering your address exactly how it is listed on the *** website to ensure the *** validator does not cancel your orders in the future. Please don't hesitate to reach out to our Customer Care team if you have any additional issues!

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 uninspected pallets from BULQ . The main things in 2 of those pallets was a dining table with 6 chairs and a 4 piece sectional . I purchased them but when I opened the pallets they had only sent me the dining table and only 1 piece of the sectional . I understand this is a uninspected pallet but the manifest clearly said dining table with 6 chairs and a 4 piece sectional . Which means I should have recieved a dining table with 6 chairs & 4 piece sectional uninspected to damage and possibly missing parts ect . I did not receive more than half of my order and BULQ is telling me they will not open a claim for me for a partial refund . This should have been listed as a 1 piece sectional , uninspected and a dining table , also uninspected . BULQ also has a 98% guarantee on all lots and the manifest in these lots clearly stated to expect these items . That’s what the manifest said , that’s what I ordered and that is what I expect to get . I would expect to receive the dining table with 6 chairs , and the 4 piece sectional . The dining chairs could have been broken and the sectional could have been ripped and that would be acceptable as it’s an uninspected pallet but to not send me more than half of my order and then blame me is not oka . According to bulqs own policy they have a 98% guarantee on ALL LOTS . And the manifest is clearly stating what is in the pallet and priced accordingly . I am expecting those items to be sent to me , per that manifest and bulqs 98% guarantee or partially refunded .

  Business Response

  Date: 07/19/2022

  Hi ******, 

  Thank you for reaching out. I apologize that your recent experience wasn't what you expected. Uninspected returns are a popular category due to those hidden treasures that can be found. However, this condition can be a bit tricky and a more significant risk for your business if you're not prepared and dont know what to expect. Some uninspected return lots can arrive in conditions from new to salvage and also arrive incomplete, but there is no way to know what to expect before delivery when you're sourcing that condition.  To lower the risk, I would suggest sourcing new or like new. When sourcing this category, it's less of a risk, and you know exactly what to expect. With uninspected returns, those items are as is.
   
  During the checkout process, there is a pop up box that confirms the condition you are purchasing and breaks down what to expect. What you received with each of these lots is sets that are incomplete, therefore we are unable to approve the claim as they are within the condition of uninspected returns. 

  Business Response

  Date: 07/28/2022

  Hi there, 

  I apologize again for the experience you had with this order. Unfortunately, we cannot file a claim for this order as incomplete sets, are part of the gamble of uninspected returns. We do recommend sourcing new condition lots if you prefer to have the guarantee that the items will be complete and fully functional.

  Customer Answer

  Date: 08/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  As I said . BULQ dishonestly sold me 2 pallets and I no longer want a price adjustment. I want to return them and I want a 100% refund . 
  Bulq stated explicitly in the pallet items that there is a 4 piece sectional and a 6 piece chairs with dining table in the other pallet . BULQ should NOT be specifying the amount of items or pieces . Since BULQ specified that in this pallet 4 sectionals were going to come I purchased it . I would NOT have purchased the pallet if this pallet description did not specify the number of sectionals because I would have seen online that it is a 4 piece and that some pieces may be missing . I paid for a 4 piece sectional amongst other things and I expect to get it . 
  BULQ counted those pieces and priced the pallet according to that . Bulq could have easily said just sectional or dining set but I believe they specify numbers as complete sets to sell more pallets . I bought the pallet according to the description and the description was clear that this was supposed to be a 4 piece sectional and a 6 piece dining chairs with table .
  again , if the table was missing legs or backs that would be within the scope of uninspected / as is pallets . Those items were never sent to me , at all ! I will be disputing this charge with my bank . 
  BULQ should be sending all the contents of the things they listed . They should not be allowed to specify counts as the contents of the pallet when / if they do not know . As they listed a 4 piece sectional and 6 chairs and table dining set that is what they are saying is in the pallet . Please refund me for the shipping and price of those pallets and send me a label so I could send them back to you . And maybe put them for sale without specifying the number of pieces . 
  
  Regards,
  ***********************