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Business Profile

Pet Containment System

Invisible Fence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Containment System.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the service plan for Invisible fence because it was not working. However, it needed more repair than it covered. So I called to see if they would prorate it to the GPS version so I wouldn't have to run another fence and it get messed up again. However, they would not prorate it. Now I am just out of $300 and the fence does not work. I could replace the fence, but it is just going to get messed up again because of landscaping.

  • Initial Complaint

    Date:06/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this expensive fence for my pet. All of a sudden, I stopped receiving support or replacement batteries for the pet collar. The app on my phone is out of order, they disappeared with my money leaving me high a dry and my pet able to escape my yard.

    Business Response

    Date: 08/02/2023

    We would love to help Mr. ******* with his Invisible Fence, I wanted to reach out first to you as I have not had to work through a BBB complaint before and did not want to take any actions that I was not supposed to do. Please let me know how I should proceed, and if there is anything else you need from me let me know.  Thank you

Invisible Fence is NOT a BBB Accredited Business.

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