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Business Profile

Managed Print Services

Connecticut Business Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Managed Print Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/16/22 we cancelled our printer maintenance contract with CT Business Systems. The cancellation was done in writing through email. A confirmation/acknowledgement was received in return. Since then, this vendor has continued billing us monthly for a service they are no longer providing. I have reached out to them several times asking them to please correct their records. Each time I am told it is being taken care of and the next month brings yet another invoice. A few of these invoices actually fell through the cracks and were paid, for which we have requested a refund. Last month the woman at CBS whom I have been corresponding with, informed me she had changed positions and she forwarded my correspondence to a different email address. I have not received any response whatsoever from that new person and now, this week, we received ANOTHER invoice.

  • Initial Complaint

    Date:03/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last 8 weeks I have been trying to resolve an issue where this company mixed up my company with another company with a similar name and then terminated my contract in error. I have a printer that needs service and needs supplies I have been unable to use it. When I call and ask to speak to a supervisor for help it's a remote worker and we just have been going around in circles. I have had a contract with them for over 14 years and I cannot believe that no one is able to correct this and assist me in resolving this issue.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been unable to reach this company for service on a leased ***** *ulti function machine. We have tried calling and get a remote worker that can only send a message to the manager. When going online to their site, we get no response at all. We have attempted to reach them for weeks and can't find any recourse to reach anyone.

Connecticut Business Systems is NOT a BBB Accredited Business.

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