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Business Profile

Mailing Services

UPS Store - West Hartford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/15/24, I went to pick up a pre-paid package from the *** Store. When I tried to get my package, they informed me that I needed to pay them $50. The employees said this was the store policy if they receive and sign for a package. I questioned them on this and they immediately started to scold me that "I should have known that was the policy". I asked to physically see the policy in writing or on the website and they got even more rude. There is nothing they could produce in writing that signing for a package is a fee, let alone $50. I asked to speak with the Manager, they said she wasn't there and the best I can do is email the general store mailbox. I called *** Corporate and they stated the Store is solely responsible for this. I believe is this partially extortion, forcing someone to pay (what they feel they can charge) to release someone else's property. Not to mention price gauging. $50 to sign and hold something for 4 hours is not $50 in fair market values.

UPS Store - West Hartford is NOT a BBB Accredited Business.

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