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Business Profile

Security Systems

Integrated Technical Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Fire alarm installation: 6/14/2024 Scope of work: 2 fire alarm/horn strobes to be installed in a medical office as per the town permit and specs submitted by the fire alarm company. Fire alarm company installed 2 devices that only flash and do not make any sounds. I paid for an electrician to run wiring for the the two devices and they type of wire was stipulated by the fire alarm company prior to the electrician doing the work. The day the fire alarm company came out to install the devices, the electrician was on site and the fire alarm company never mentioned that the wires need to be different. Now the fire alarm company wants to run different wiring to accommodate the sound and replace the wrong devices they installed with one that has sound. They want me to pay the electrician to come out again and run new wires and they will correct their mistake by replacing the existing wrong devices they installed originally with what they should have installed (according to the specs they sent prior to installment). When I explained to the owner Mike Salomone, that I just paid the electrician and I should not have to pay him a second time for a mistake that they should have caught when they were out there installing the device and mention it to me or the onsite electrician, he refused to hear me out or accept responsibility for this error. I am tied to using this company as this is an office building and they service the entire building, please advise on how we can resolve this. Amount paid: $1,256 in addition to the $1300 paid to the electrician and the price of the permit in the town.

    Business Response

    Date: 07/16/2024

    This complaint was agreed to be rescinded in that the customer was returned $1,000 towards the work.  The balance was related to parts that we supplied and agreed to.  Also, we provided labor free of charge that we should have been compensated.  This was implemented and mutually agreed to by both parties.  Essentially, we participated in this effort given the relationship with other parties involved with the facility..

    Customer Answer

    Date: 07/18/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

Integrated Technical Systems, Inc. is NOT a BBB Accredited Business.

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