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Business Profile

Telecommunications

Tossable Digits
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tossable Digits's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They scam me they try to charge me $22 because I was porting out a number and the agent Felisa K*** was been rude when chatting with her about my account and she suspended my account for non payment when I pay the bill the transaction went through and I was charged and when I login my account saying the payment didn’t go through which it did and they trying to charge me again for the same amount which was 12.06 and what they trying to do is over charge me so it can be add to the $22 which it not the correct amount and she end my chat with me not being helpful or respectful about the situation

      Customer Answer

      Date: 09/06/2024

      I just want to be able to open a new account like the company stated 

      Business Response

      Date: 09/06/2024

      I'm sorry you had a bad experience, Louis.

      As we state when you Port In, there is a $5 Early Port Out Fee for Numbers ported out within 30 days of porting in. This is documented in our billing, on our Porting Pages, our Support Pages, and on the page where you submitted your Port In requests.

      This fee is clearly stated, and as you agreed to our Terms of Service, is owed to us.

      Felisa was firm with you when you continued to berate her when you disagreed with the charges. I can understand that you might have found this rude, but she stuck with the facts of the matter and was not dismissive nor rude. After you continued to argue with her, she ended the chat, having provided you with all the information you asked for.

      You Ported In 3 numbers, and you Ported Out all 3 numbers before 30 days had passed since you Ported them In.

      The current balance of $23.99 is correct for your usage between July 22, 2024 and September 6, 2024, as Felisa stated to you in multiple chats.

      Customer Answer

      Date: 09/09/2024


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ***** *****

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