Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is an email which I sent to the owner of the company on 2/16/2024: As I mentioned yesterday, we lost heat yesterday afternoon and even though we temporarily had some heat this morning following a visit from another local company, the furnace decided to make a strange sound and then shut off as our 2nd quote was being made this afternoon.....I’m not going to go over the grounds of activities in January but you know we’re exceptionally disappointed.... Before the visit in January, I had spent $10,500.20 in the last 12 months (probably more with a couple of call outs too!). The recent experience in January has left a significant sour taste in our mouths and I feel especially aggrieved that we were convinced to spend $2,300 on work..... We’ve had two locally well known companies come out and quote for the replacement furnace to get the alternate option. Firstly I’ll say that they were both surprised about 2 things with the work in January undertaken by Dynamic (I did not mention your company by name): 1) that we would spend $2.3k on a furnace of this age (approx. 15 years old) and 2) that the cost came out at that for the little amount of replacement work that was undertaken. I am giving that back to you straight as you know I’m not in the business of HVAC replacements but I’m exceptionally disappointed that I now have two companies who have said that even for that work, the costs would not have been near $2.3k. ... It goes without saying, heightened by our January experience and the fact our trust in your company’s service has dropped, that we cannot pursue any of the replacement furnace quotes. I’d like to revisit the charges you made to us in January and I would like to discuss options to refund that invoice for the work done. We have not seen any value nor benefit of having that work done. Given the reaction of two other professionals, clearly we were overcharged even if the work had cured the problem - which it had not.

  Business Response

  Date: 06/05/2024

  BBB

  I have received the complaint for Customer regarding a repair to his HVAC system. I want to make it clear that several statements in the email that are designed to mislead. Here is a clarification of the facts.

  - Tim states he spent $10500 in the past 12 months. This is broken down as follows invoice

  662566 5/23/22    ******* ***    $308  service call 

  663035 7/21/22    ******* ***    $630  Service call 

  664863 6/30/23    ******* ***     $127 Service call 

  665058 8/03/23    ******* ***     $8756 Replace unit 

  665983 9/15/23    *** *****           $105  Customer called about minisplit unit not running great, inspected and will follow up with pricing.

  665662 11/29/23  *** *****           $1793   Fix a gas leak on the generator gas pipe NOT RELATED TO THE FURNACE 

  665799  1/2/24     *** *****            $1836   Quoted Repair and maintenance to furnace with a 15% discount as they joined our comfort club. We gave 3 options and customer choose this option.  

  665824  1/4/24     *** *****           $0    Emergency call no heat NO CHARGE told again to replace board or furnace CUSTOMER STILL NOT WANTING TO REPLACE THE FURNACE EVEN AFTER BEING STRONGLY ADVISED 

  We offered a discount on the board repair or a $1200 in house discount if they changed the furnace with us. See the attached proposal with the credit clearly written at the bottom of the quote 

   

  Customer Answer

  Date: 06/05/2024

  Yes it is correct that they offered a discount if we purchased a new furnace from them. The quotes they gave for the options were much higher than the comparative options from 2 other providers for higher quality (from what we researched being non-professionals) mechanicals.

  The cost of the fix on 1/2/2024 was $2,234.96. This was the fix that they recommended strongly rather than replacing. The other two options were a $380 minor wiring, or $783.68 which was again, a minor wiring fix. No options on the table to replace the furnace and the strong recommendation was to fix.

  We got quotes for Dynamic to replace knowing that day may come (I wanted to weigh up options as I was getting a release of some funds around February) to make an informed decision on whether we replace before the following winter. I do not recall an intimation that I was going to replace it at the time of the issues we have nor was there a recommendation to do so from Dynamic.

  We did not replace the last time Dynamic came as we wanted to get alternate quotes.

  My Requested resolution is to receive the cost of the fix back from 1/2/2024. Based on comments by the two other HVAC companies, Dynamic cost of fixing (which was done in the height of winter with 2 young children in the house and us needing to heat up the house), the costs were unnecessary and the wrong course of action as well as being over charged based on the work they did

  Customer Answer

  Date: 06/05/2024

  
  Complaint: ********
  
  I am rejecting this response because: the business has made no proposal to resolve the complaint. The business alleges that there were comments made to mislead. There was not. Please see full response in previous commentary
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a geothermal system in my home which was having issues this summer (2022). The first issue happened when the cooling was not keeping up. I had Dynamic Mechanical come out to repair it on 5/19. I was charged $1300.88 for the service. The next month I received my electric bill from ********** and it was $1045 and showed an average kw use per day of 166.1. This was outrageously higher than normal usage (for example, in 2021 I used 29.37 kw/day in the same month, and in 2020, I used 37.16 kw/day in the same month). I called Dynamic Mechanical upon receiving this bill. They came out on 6/23/22 to evaluate the problem. It was found that a switch on fuse box was left switched on, when it should not have been resulting in the system running nonstop for a month. As soon as it was shut off, my electric bill returned to normal. In November, I had trouble with the geothermal system again, this time not keeping up with heating. I again had Dynamic Mechanical come out and evaluate the system. On 11/23/22, someone from the company came out and evaluated the system and adjusted a few things including a temperature on the water heater. I was charged $426.41 for the service. I mentioned what had happened with my electric bill over the summer and was assured it should not be an issue again. However, I received my electric bill the next month, and again it was astronomically higher than normal. I was charged $811.37 with 107.87 kw/day usage. As a comparison, the past 2 years usage was 66.03 kw/day in 2021, and 67.1 kw/day in 2020. I called Dynamic Mechanical and again they sent a technician out who fixed the issue (which he agreed was caused by the technician who raised the water heater temp on 11/23/22). I called and asked to speak to a manager/owner of Dynamic Mechanical on 12/19/22, 12/21/22, and 12/27/22. I have not received a call back. I feel that I am owed a refund for the billed services as this would essentially cover the increased electric bills from their services.