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Business Profile

Gas Station

Plainfield Shell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday the 9th of October I had shell of Plainfield do auto work on my transmission. I received the car back on the 10th. The next day the car broke down with a cracked head gasket from a a coolant line being obstructed. Car overheating and stopped and called the shop to ask advice and was told to just let it cool and put water in the coolant and drive it to their shop for them to look at. At 2:45 pm. Broke down on exit ramp. Had it towed there and they wouldn't take responsibility.

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13th 2022 I paid 900 dollars to Plainfield services, the business committed to changing the fuel pump.When I received the car the first time the same issue happened a short time later,this continued approximately five more times all having the same result as when we brought them the car initially.they kept the cars weeks at a time claiming they were waiting for parts, the final time they touched the car and returned it to us it almost caught on fire from the way they rigged my wires to a switch and now the owner saying he’s done after lying to me for months and weeks

Plainfield Shell is NOT a BBB Accredited Business.

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