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Business Profile

Tree Services

Edward & Brother Landscaping and Tree Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, My name is ******* ***** and I live at ** ****** ******* ******* **. E&B (Edward & Brothers) Tree Removal of *** **** ****** **** *** ****** ** was removing trees from our neighbors yard behind us (*** *** *** **** **** ******* ******* **) on May 15-16, 2023 at 12:30p. I noticed that the workers saw was stuck in the tree at *** **** **** ********** ********* house. He began to use a handheld saw underneath the chain saw that was stuck in the tree and then proceeded to tie off the top part of the tree where the saw was stuck. As he proceeded to saw away the trunk of the tree where he was, that part of the tree came down and swung down and hit our fence in the back causing the damage to our new fence that was installed. I've reached out to Edward over three times and he stated he was going to pay for the fence. He was going to ******** ***** ** **** ****** ** to drop off the money. This has been going on since May 17. We would like him to replace the part of the fence that he damaged in the amount of $372.00. We went to his place of business, but it's a house. The person who came to the door stated that no one by that name lives here. Please let us know what the next steps are and how can we send pictures. Thank you, *** *****

Edward & Brother Landscaping and Tree Service LLC is NOT a BBB Accredited Business.

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