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Business Profile

Computer Programming

Spheregen Technologies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

This profile includes complaints for Spheregen Technologies LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spheregen Technologies LLC has 2 locations, listed below.

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    • Spheregen Technologies LLC

      470 James St Ste 12 New Haven, CT 06513-3175

    • Spheregen Technologies LLC

      65 Bar Gate Trl Killingworth, CT 06419-1382

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My partner in ****** ************** ************ and I were involved with Ted D******* as a partner in an LLC called ******* ***. As part of that partnership, Ted and his company agreed to provide software development as his part in the partnership. ******* was developing a complex method of doing an eye exam on the ********* ********. ******* was not to be charged for this work. In addition, my partner and I as *** wanted to develop a software product (****) for helping people who lost visual field to get the field back. We agreed to pay for this with Spheregen. However, when presented with the billing, we find the majority of the billing for **** is actually for work for *******. This is easy to see since ******* involved several tests with the words refraction or convergence, etc. The software involved the use of the words "acuities", "test" or "exam". **** was a simple program which involved only vertical lines which moved and did not do acuities, exams, tests, etc. It was just one thing and that was moving lines which could be different colors or diferent speeds or sizes, but not multiple tests. We got billed for over $200,000. When we had the same **** first developed for a PC, the total time was one month and took one person to program. Yes, putting it on the web would be more involved. Also, **** did not involve audio instructions. ******* did. ******* also was shown to buyers and had to be written in Japanese. The notes in the billing referred to Japanese and audio recording which were only on *******, yet Sphergen claims this work was for ****. The partner at Spheregen sent an email threatening us with selling our software to others. He also said that he looked over the billing after we questioned it and pointed out the discrepancies and he stands firm saying all of the billing is correct and none is for *******. i attached a PDF of the billing which is read more easily as an excel file, but I could not upload that in your format.

      Business Response

      Date: 07/24/2023

      The dispute which *** ******* filed was in relation to the amount owed for a business transaction between 2 companies, *** and SphereGen. As *** ******* stated - the owners of these companies are also owners in a company called *******.

      The owners of ******* are actively working on a settlement within ******* which includes negotiations regarding settling the dispute between *** and SphereGen.  Fair settlements have been offered in relation to this dispute. If you have any other questions regarding this matter, please let me know. 
      Thank you.

      Customer Answer

      Date: 07/26/2023

      The dispute is over billing to the wrong entity for work performed by Spheregen--a software company. They refuse to acknowledge that they billed *** for work done for *******. While two of the principals in *** own most of *******, Spheregen, the software company, also owns over 40% of *******. They tried to bill *** for work they performed for *******. When this was shown to them, they still claimed it was work done for ***. The amount involves over $100,000.

      Customer Answer

      Date: 07/26/2023


      Complaint: ********

      I am rejecting this response because:
      Most Recent Message
      Date Sent: 7/26/2023 9:49:04 AM
      The dispute is over billing to the wrong entity for work performed by Spheregen--a software company. They refuse to acknowledge that they billed *** for work done for *******. While two of the principals in *** own most of *******, Spheregen, the software company, also owns over 40% of *******. They tried to bill *** for work they performed for *******. When this was shown to them, they still claimed it was work done for ***. The amount involves over $100,000.
      Sincerely,

      ***** *******

      Customer Answer

      Date: 08/04/2023

      The two parties have negotiated a settlement, but have yet to sign the agreement. I do expect that the agreement will be signed and the problem resolved. I will report when that has occurred.

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