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Business Profile

Digital Marketing

PMU Launch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding PMU Launch’s failure to deliver on the performance guarantees advertised as part of their program. PMU Launch advertised that their program would generate 25–40 new client deposits per month and double my income, or I would not have to pay. On 09/23/24, I paid $2,650 for the program, and on 11/14/24, I paid an additional $2,650, for a total of $5,300. PMU Launch explicitly advertised that if the guarantees were unmet, I would receive a full refund. Despite completing all the required steps outlined in the program, I have documented evidence showing that my business did not even receive half of the amount of new deposits per month as advertised directly attributable to PMU Launch’s efforts. The revenue generated during the program was consistent with my business’s historical performance, far below the promised doubling of income. Additionally, PMU Launch advertised a refund policy based on these performance guarantees, yet this promise was not explicitly included in the contract. This discrepancy constitutes a bait-and-switch tactic and is misleading.

    Customer Answer

    Date: 01/09/2025

    I just wanted to make sure the company's correct address and information was given: Name and Address -  PMULaunch LLC, a *********** limited liability company, with a principal office located at ** ********* ****** ***** *** **** *********** ***** ***** * ********************

    Thank you,

    ******

PMU Launch is NOT a BBB Accredited Business.

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