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Business Profile

Exercise Programs

WOW! Work Out World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for WOW! Work Out World's headquarters and its corporate-owned locations. To view all corporate locations, see

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WOW! Work Out World has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My teen son has been attempting to cancel for 2 months. He has called and received conflicting information. After receiving a debt notice, we paid the bill and sent a notice with all the applicable information. I asked for a confirmation email to be sent. They did not, and claim to have called him to request location proof. He did not receive a message. We received another, new debt notice, which by the way does not itemize the charges. When I called to confirm the cancelation, Steve A. was ready for a fight and was extremely rude. Great local business! He would not send me a contract too review, or do anything to help us resolve the conflict. The cancelation process is antiquated and designed to further seperate people from their hard earned money. I can't stress enough to avoid this business.

      Business Response

      Date: 11/01/2022

      Our Membership Agreement clearly state the procedure to cancel a Membership and also the fees associated with a Membership, which includes the Annual Enhancement Fee.    We can not issue a refund because the fees were return, not paid.

      Customer Answer

      Date: 11/01/2022


      Complaint: ********

      I am rejecting this response because: the contract and collection process is deceptive and represents an unfair trade practice.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:10/14/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We sent a certified letter cancelling our membership at WOW Glastonbury on 9/6/22. It was received and signed for by Steve A****. I called today because we were charged $20 for October since the letter cancelling did not arrive 30 days ahead of time. I said okay, I understood, and confirmed we will not be charged anything else. He told me that we would be charged the $39 maintenance fee for 3 people effective October 15th. I said that makes no sense since we cancelled 30 days prior to October 15th. He then started backtracking that it wasn't a 30 day thing. I can understand being charged the $20 October fee but will not stand for paying the $117 maintenance fee. That's not right. We have been members since 2019 and feel it's completely wrong. I asked the manager for the owner's name and he refused to give it to me. I told him this was not right and asked if I need to contact the Better Business Bureau and he basically said go ahead. We should not be charged the $117 maintenance fee and don't expect to be charged for any more monthly fees considering we sent the certified letter as required. I have copies of everything included the signed card by Steve A**** from the certified mail and can upload if needed.

      Business Response

      Date: 10/14/2022

      Good Afternoon Mrs* ******

      The Maintenance Fees file was ran prior to your Cancellation Date.  Please email me at ************************** when the charges post to your account and I will refund the fees. Thanks, Sheila

       

      Customer Answer

      Date: 10/17/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I do not want this claim closed until we get the charge and it is fully reversed. As of today, it has not hit our credit card account yet.

      Sincerely,

      ********* *****

    • Initial Complaint

      Date:09/23/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WOW *********** has been charging me monthly well over a year after I requested to cancel my account with them. I took all necessary steps as they were instructed to me which included sending a physical letter stating my intent to cancel. Upon doing so, I realized that I have still been charged monthly for months on end. When I contacted the business, they claimed to have never received any indication which cannot be possible as I confirmed the mailing address numerous times ahead of the time I sent my request of cancellation. This business cannot continue stealing money and taking advantage of those who just want to seek to exercise.

      Business Response

      Date: 09/23/2022

      Mr. *****,  unfortunately we have never received your letter in the mail, so therefore we can not cancel your Membership.  Please tell us when you mailed it and what address you mailed it to so we can look through our cancellation letters.

       

      Until we have this information we can not issue a refund.  Thanks,  Sheila WOW Fitness Clubs CT

       

       

    • Initial Complaint

      Date:09/01/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a membership years ago. I asked how do I cancel membership. They gave me the address to send a letter to. I have sent TWO SEPERATE LETTERS clearly stating I wanted to cancel the membership and I could not afford it any longer. They still have not cancelled the membership over 6 months later. This business practices the same predatory practices of many gyms making it absolutely impossible to cancel membership. Even when I followed their cancellation policy to the T, they still refuse to cancel the policy and claim they cannot find the letter. My next step will be to contact the local news and social media about these unacceptable practices. I am tired of this company stealing my money after I've done what they asked.

      Business Response

      Date: 09/02/2022

      We have still yet to receive your cancellation letters.

       

      However, we will cancel your Membership as of today, September 2, 2022.

       

      Sheila

      WOW Fitness Clubs CT

    • Initial Complaint

      Date:07/07/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member at WOW for 10 years. That’s the last time I seen or signed a contract. I have not used the facilities since the pandemic. I actually even forgot I had a membership still until they notified me that my card expired. So 2 years I’ve been paying and not using the facilities. No big deal my fault. Well in June I go to cancel mind you paid my yearly fee in May and am canceling. They still want to charge me for the month of June and charging me a $5 fee unless I upload a card. For obvious reasons I don’t want to upload a card as I fear will just continue to get charged the monthly fee. At this point it’s not about the money although I feel I don’t owe them a penny more. This business runs on people forgetting to pay and then making it difficult to cancel while also charging an extra month to cancel. Will they prorate my yearly? Since I paid that in may and am canceling? Where is the fair business practice in this? Every customer should be notified yearly that their renewal is coming up and what the policies are and if any new ones are added. They don’t care about the customer I haven’t been in years and they don’t care no follow up email just keep taking my money. I have put in a complaint to corporate and waiting to hear back but it’s not looking promising.

      Business Response

      Date: 07/10/2022

      Unfortunately I can not assist this person.  We are located in *********** and are not affiliated with any WOW locations outside of ***********. 

      Please go to this website for cancellation instructions: *****************************************

    WOW! Work Out World is NOT a BBB Accredited Business.

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