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Business Profile

Marble Fabrication

Marble.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marble Fabrication.

Complaints

This profile includes complaints for Marble.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Marble.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Marble.com

      17 Starr Rd Ste 24 Danbury, CT 06810-4017

    • Marble.com

      1A Mt Vernon St Ridgefield Pk, NJ 07660-1451

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a slab of quartzite they took our money- we gave them the measurements that we needed and they sold us a slab of quartzite that was too small. When we canceled the refund they are trying to charge us additional money for the tech coming out to measure- but they knew the measurements before coming and still sold us something that was too small. They are refusing to issue a refund for the amount that we paid. As you can see in the attached photo- we needed a 121" slab of quartzite- this was given to them BEFORE we bought the slab. We then purchased the slab under the assumption that it would fit. They then sent a tech out to measure and realized AFTER that the slab we picked did not come in the size we needed.

    Marble.com is NOT a BBB Accredited Business.

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