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Business Profile

Recruitment Services

Recruiter.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recruitment Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the job blast package as an extension from a resume service. I first was not sent the link and register information, so I contacted customer service. I was sent the link but had issues with completing the information due to errors on their page. I contacted customer service and was told someone would call. I tried the link again after some time and it still had issues so I filled out the tech support link that stated someone would contact me within 72 hours. There was no response, so I called and asked for tech support for the account to be fixed or for a refund because the account never worked, and I never received any assistance. I was again told someone would contact me. At this point, after seeing the multiple complaints on the same issues, I am convinced that this company is scamming the resume services that are using them and keeping consumers money if they do not take the complaint a step further. I want a full refund.

    Business Response

    Date: 05/14/2024

    Hi, sorry for any inconvenience. We do offer full refunds and am reaching out to you right away to arrange this.

    Customer Answer

    Date: 05/20/2024

    The email associated with my ****** account is *******************.  This is the form of refund that is being offered. It can be returned at that address. 

    Business Response

    Date: 06/06/2024

    We refunded this purchase and communicated with the customer.

  • Initial Complaint

    Date:04/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the additional package on 03/29/24, I’ve already contacted the company. I do not have the ability to log in I’m requesting a valed username and password so that I can upload a recent resume and be listed on their platform for recruitment.

    Business Response

    Date: 04/09/2024

    Hi, we are contacting you to arrange a refund. Thank you!

  • Initial Complaint

    Date:05/01/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2023 I had been in contact with recruiter.com about hiring them to recruit for a new real estate office that was opening. There were 3 separate ****** ***** that occurred where we discussed cost, process, expectations and results. The company pulled 8,000 real estate agents in a 50 mile radius which based off of my knowledge of the area is pretty accurate. The agreement was that for $1800/mo these agents would be reached out to with a series of emails to be staggered out via multiple email addresses. They would be tracked via a shared spreadsheet and results would be discussed each week and changes would be made where necessary. A launch date was agreed on and we were to move forward. A week after our agreed upon launch date we still had not launched. Their reasoning was because they had merged with ******* and it so it was causing disruption with their normal processes but they were back on track. Once the campaign launched there was no communication. I would have to reach out weekly for updates and even then there was no results. At the end of the month they’d emailed a little over 2,000 agents of 8,000. They passed along 7 agents, several of which weren’t even eligible to sell real estate. There were no follow up calls. When I expressed my dissatisfaction I was told by Marc that he’d be in touch and then he went silent. In the event that an agent did reply to their email I wasn’t notified so that I could reach out unless I inquired about results. All in all I paid $1800 for 2,000 emails to be sent out and little to no follow up with zero results. During that time I personally recruited one on my own, 1 in the works and several working on their license.

    Business Response

    Date: 05/15/2023

    Hi, we are sorry that you were unsatisfied and are taking additional steps to follow up with you. Please expect to hear from us shortly.

    Customer Answer

    Date: 05/23/2023


    Complaint: ********

    I am rejecting this response because:

    Like all promises this business had made, they did not fulfill this either. I have not heard from anyone in regards to this matter.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for this add-on service after getting my resume updated through Top Resume. I uploaded my resume and no matter how many times I "distribute it," I never get contacted by anyone.

    Business Response

    Date: 11/02/2022

    Hi, we have initiated a refund for you and are sending you an email confirmation. If you have further questions, please let us know!

Recruiter.com, Inc. is NOT a BBB Accredited Business.

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