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Business Profile

Countertops

Counters, Floors, and More
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 3rd 2024 contracted for a new kitchen, work to start approx. 4 to 6 weeks. Called after 6 weeks cabinets were delayed but in production another 6 weeks the company had the cabinets but unable to get me on the schedule . In November was told due to personal issues with the owner install would be delayed until after the new year. I called in the first part of January and was told that I would be contacted the first or second week of February the end of the third week of February I called and asked to cancel the order as it was over 7 months past the original schedule date. Was told that I would get a refund as soon as something could be decided on the cabinets that were ordered for me. It is now mid March with no response to my questions about when I might be getting a refund. I advanced this company ******* dollars as a deposit and cannot afford to hire another contractor until I have the full refund. I have received nothing but empty promises for almost 8 months and find myself having to look at a legal recourse if this cannot be resolved

    Business Response

    Date: 03/21/2025

    Dear Mr ******************** you for bringing this matter to our attention. We are very sorry for the inconvenience and delays that you have experienced. We will do everything we can to resolve this situation as quickly as possible.

    The cabinets you chose and we paid for and ordered for you are special order and are more difficult to use for another job as they are a specific color combination.

    We  will reach out directly to you to resolve the requested refund in the next couple of days.  

    If you have any further questions or concerns prior to our call to you, please do not hesitate to contact us.

    Again, please accept our sincerest apologies for this situation. 

    Sincerely,

    Counters, Floors, & More

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New Coretec vinyl flooring was installed starting around June 27, 2023 and completed around July 12, 2023. The installation on the stairs is unprofessional. They left unfinished edges and gaps between the stair nose at the ends of the stair risers with no way for me to fix it on my own. It is unsightly and I am embarrassed that I paid the final amount. In addition when they reinstalled my stair railing, it was not screwed down tight and it not even with the floor therefore it is very wobbly and a hazard to me and my guests.

    Business Response

    Date: 08/04/2023

    Thank you for bringing this to our attention. We are sorry for any inconvenience that has been experienced by you and we are currently trying to determine what steps to take to remedy the situation as quickly as possible. 

    If you have any additional questions or concerns, please do not hesitate to contact us while we work to resolve this. 

    Thank you,

    Counters, Floors, & More

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