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Business Profile

New Auto Parts

Enginesus.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in full for a rebuilt engine. He sent the wrong engine. I then got a bad motor that has knocked since day 1. It was installed by the Subaru book bolt by bolt to torqued specifications. It does not leak, it was not over heated, does not burn oil. It knocks because it was not machined or checked for clearance in 1 spot, that does not fall on a paying customer. In big ol writing his website states 6 year, unlimited warranty. A customer shouldn't pay for a product that's not up to par over and over. I want a rebuilt engine because I paid for a rebuilt engine. I did not make 1 mistake leading to this, his engine builder made a mistake. A mistake the builder makes should not have to fall in the customer to spend a single dime on, and I'm not the 1st he's done this to. It was around $3100. He got his money, and is now trying to keep it unless I pay to replace his mistake.

    Business Response

    Date: 08/22/2024

    I'm sorry you are having a problem with your engine. We shipped you the correct engine on 8-15-2023. In today's voicemail that you left, you said that you have put 18,000 miles on the engine. On 4-11-24 you sent me an email saying that the engine "was running amazing" that 4 months ago. You are not being asked to pay for the engine again. The engine is covered under the warranty which I have attached to this response. When the engine is ready to be picked up, let me know and I will email you the paperwork to ship it back to us. We will repair or replace it per the warranty and ship it back to you. Thank you.

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