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Business Profile

Vitamins and Supplements

Based Supplements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date - 4/12/24 Amount paid - $149.97 **** tracking number ****************************** Arrived back at sender on 4/24/24 **** service request case number ******** I purchased 3 jars of shilajit resin. It is a health supplement. The promotion was buy 3 and get 2 free and the advertising was seen on the website. The dispute that I have is that I did not provide my unit number when making the transaction, so the product was returned to the sender. I have reached out to ****, and they confirmed that they returned the product to the sender. I have sent many emails to the customer support address and I have not received any emails acknowledging my issue. According to their official policy they do not refund based on a shipping error. But, the order was returned to them as verified by ****, and they won't answer my emails to even help me resolve the issue. They must be responding to emails at the customer support address because they have a subscription service, and they have a 30 day money back guarantee for a first time buyer. It would be very unusual if no one else is being responded to, and it would be unusual if no one else has had any kind of issue they need help resolving. But I am having an issue, and I am the one who made a mistake according to their policy, and I am being ignored.

    Customer Answer

    Date: 04/30/2024

    Hi, this issue has been resolved. The company has reshipped the products. Thank you.

    Business Response

    Date: 05/03/2024

    The email from the customer was incorrectly categorized by our automated support email system, and the ticket was closed before reaching out customer support team. Customer reached out again a few days later, and the situation was promptly resolved by our support, and the customer was re-shipped his items when he provided the correct shipping address. As of 5/3/2024, the items are out for delivery according to **** tracking number 420850249334610570803141574872, associated with the customer's order. This situation has been resolved.

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