Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had One hour heating and air conditioning out on 5/1/24 to check my central AC that didn't seem to work properly. **** spent a couple hours here looking at things and diagnosed a bad valve that had allowed most or all refrigerant to leak out. He told us that since most ACs have only a one year warranty, and he didn't know if the compressor had been ruined by running it dry, my only option was to buy a replacement outside unit. He said he could order and change it out for $8000. I found that to be very high in my opinion but had no idea what they should cost. I agreed and gave him a check for $723 as a downpayment for the new unit and for the service call. Later that day, a neighbor said her AC had a 10 year warranty and shortly after, my girlfriend found our warranty in a box of papers. It would have been 10 years except I hadn't registered it so it was only 5 years (It's 4 years old). I called the installer whose number I found on the thermostat and told him about this. He said he'd order parts and I called the original company (One Hour) the day after Dean came out and told them about the warranty and to put our entire deal on hold until I found out for sure if the warranty was going to work. Dean called me on 5/7 wondering why I had postponed so I explained it to him also. I did not have his phone number until he called me. He got upset that I wasn't going to allow him to come install his $8000 unit. He said he'd keep the entire $723 which I think is excessive for the work he did. It was my impression that they'd charge $89 to come out and Dean said they do not have an hourly rate. Guess they just make up whatever they want. I think that tech's work shouldn't be more than a couple hundred dollars plus the 89 and I'd like a partial refund from the check I gave Dean. The check was mostly a downpayment for a unit I decided against about 24 hours after I agreed to it. I'm not sure where Dean came from but his company says it works the entire area

  Business Response

  Date: 06/07/2024

  We have contacted ** ***** and have advised him we would be sending him a partial refund in the amount of $434.00.  ** ***** agreed this was a fair partial refund.  Problem has been resolved.