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Business Profile

Audiologist

Hearing Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audiologist.

Complaints

This profile includes complaints for Hearing Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hearing Associates has 2 locations, listed below.

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    • Hearing Associates

      10233 S Parker Rd Ste 202 Lone Tree, CO 80134-9315

    • Hearing Associates

      1550 S Potomac St Ste 305 Aurora, CO 80012-5433

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/11/24, I agreed to a Hearing Aid Demo/Loaner @ the cost of ****** to cover any damages or non return of the hearing aid. I returned the items (2), no damage. I was told, "we'll hold the deposit until next year and we'll have another aid to try." On 4/1/24 I wrote to Hearing Associates requesting a refund to return it to my savings acct to grow vs in their hands and that I could deposit the ****** when there was a new hearing aid to try. I received a call from the office that they don't refund, but the form I signed doesn't say that.

      Business Response

      Date: 05/01/2024

      The loaner agreement is attached. Nowhere on our agreement does it state that there will be a refund. We also tried different manufacturers, which cost us $500 worth of our time. I also attached a snippet where we informed ********* about the non-refundable fee, and she agreed to it and signed our form. If you need more information, please call me on my cell phone. ************, or at my office ************.


      Sincerely, 


      *********************, Au.D. 
      Owner/Doctor of Audiology

      Customer Answer

      Date: 05/02/2024

       
      Complaint: 21612755

      I am rejecting this response because:

      The loaner form covers damage or non return of the hearing aid units. It doesn't say it's not refundable. I have not signed anything that says I agree to the statement by *********************. I'd like to see the snippet he referred to because the only form I signed is the one forwarded to BBB. I was never told nor was it suggested the fee was nonrefundable. 

      Sincerely,

      **********************************************

      Customer Answer

      Date: 05/08/2024

      Regarding that screen shot, that is not something that was shown to me nor does it have my signature. Why??? That is from their files which they could have added at anytime. If I had been told, it was non refundable, I never would have signed the loaner form. I don't have ****** to give away. Since they have not provided an product that meets my needs, I expect to be contacted to try another hearing aid. 

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