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Business Profile

Tree Services

5280 Trees
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted this company for landscaping, at which point they broke an office window. They said that they would pay for the damages however they have been dodging calls and have not settled the debt or replaced the broken property. I have called to speak with a representative, however when I call no one answers. This is unprofessional and to top it off the service they issued was less than satisfactory.

    Business Response

    Date: 08/31/2023

    We have tried to reach out to UMC on multiple occasions to get this taken care of for them. We have been working on this since before August of 2022. I have attached the quotes we have received as documentation that we were not ignoring any requests.  I was originally in contact with *** at UMC and he is no longer there. The next time we heard from UMC was through this complaint. We do not have any call history, emails or texts on our end from *********************. However, immediately after we received this complaint we have contacted ***** and set up the work to be done through *********. I believe this has been solved and I have attached a screen shots of the conversations between ***** and 5280 trees as more documentation. Based on the beginning, end and only text messages we have in our history, ***** seems willing to take the negative review down.  Please let us know if there is anything further we can provide to solve this issue and to have this review taken down

    Thank you

    Business Response

    Date: 08/31/2023

    From:
    5280 Trees - *********************
    To:
    BBB Great West + Pacific
    Subject:
    Respond to Complaint

    We have tried to reach out to UMC on multiple occasions to get this taken care of for them. We have been working on this since before August of 2022. I have attached the quotes we have received as documentation that we were not ignoring any requests.  I was originally in contact with *** at UMC and he is no longer there. The next time we heard from UMC was through this complaint. We do not have any call history, emails or texts on our end from *********************. However, immediately after we received this complaint we have contacted ***** and set up the work to be done through *********. I believe this has been solved and I have attached a screen shots of the conversations between ***** and 5280 trees as more documentation. Based on the beginning, end and only text messages we have in our history, ***** seems willing to take the negative review down.  Please let us know if there is anything further we can provide to solve this issue and to have this review taken down
    Thank you

5280 Trees is BBB Accredited.

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