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Business Profile

Guest Ranch

M Lazy C Guest Ranch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 3, 2022 I reserved a cabin for this summer, July 28-August 1 at the mlazyc ranch in Lake George, CO. I deposited $453.58 with them to hold the Settler cabin. I also reserved the RV site #18 for the same time period. I deposited $116.02 for that space. March 25, 2023 I wrote to cancel our reservations. We could not use the time. The invoice I have details that I would receive 100% of my deposit if I cancelled more than 30 days out. March 15 was more than 3 months out. I have written them email 3 times and called 3 times to cancel and ask for the refund. I still have not heard back. Emailed March 25, April 13, April 20, May 4 and June 18. On April 20, they confirmed our cancellation but failed to send a refund. This is the email I received from them, but no refund was on the way. Administrative Assistant To: Katy Smith Thu, Apr 20 at 4:52 PM Your refund has been issued. Have a great day. The next email was from a Lucero LaBarre saying the accounting office was out of town. Lucero LaBarre To: [email protected] , Deby Williams Mon, May 15 at 11:09 AM Hello Kathryn, The Accounting Team will get back to us about your refund. One team member had an emergency this week but I should be able to find out more in the next few days. Thank you for your patience. Lucero This was an email I sent April 5, 2023 Dear Administrator I hope you have had time to review the two statements I sent you on Monday. The RV site #18 statement is copied below. Therefore, the $116.02 paid on December 13, 2022 for the RV site for July 28 through August 1 invoice no. 00002664 should be returned in full $116.02. Also, the down payment for the Settler Cabin $453.58 for July 28 through August 1 paid on 11/03/2022 Booking No. 3353 should be returned in full. Thank you for your immediate attention to this matter. Kathryn Smith Several phone calls were also made with no results. Please help, Kathryn Smith

M Lazy C Guest Ranch is NOT a BBB Accredited Business.

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