Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hired contractor to replace the decking and handrails at my rental property in Estes Park. Because the house is mostly rented in the summer, I hired the contractor to complete the work between April 3-10. He was more than 2 months behind schedule, and wouldn't have been able to start until the middle of June. Because of this, as well as his unprofessionalism on a different project, I decided to terminate the contract on June 8. I requested he return my $7500 deposit within 2 weeks. He claims to have purchased discounted materials that couldn't be returned, and he didn't have money until after he gets more work. When I asked for a receipt or invoice for the materials, he never responded. I have had zero communication with him since June 22. It is my belief that he doesn't have the materials, didn't hold the money in trust, and misappropriated the funds. I would like my money back and not have to get lawyers involved.
Business Response
Date: 08/07/2023
from: RingCentral <[email protected]>
to: Clay Andersen <[email protected]>
date: Aug 7, 2023, 2:59 PM
subject: New Text Message from (970) 215-5416 on 08/07/2023 2:59 PM
We are in the process of resolving it. I am in direct contact with her. Thank youCustomer Answer
Date: 08/07/2023
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. If circumstances change, or communication with the business owner go sideways, I will reach out again.
Regards,
Heather Wallsten
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