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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,983 total complaints in the last 3 years.
    • 1,565 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 8th 2025 I had to go in and replace my phone because the phone that I bought in December 2024 was not working. They told me the phone was bad I had to buy a new one. They didn't offer any kind of refund on a bad phone so I paid full price for a phone. I total sales lady that I didn't want any insurance. I told her I didn't believe in insurance and talked to her quite a bit about it; however, she still put it on my bill as an RTR charge of 52 cents. That covered the remaining period of my billing cycle. When I got home and looked at the bill, I figured out that RTR was an insurance charge, so I immediately called on either the 8th of the 9th and told boost that I didn't want the insurance. They canceled the insurance; however, on the 10th when my auto bill came out they charged my discover card $7.52 for the insurance. I called them to try and get a credit on my discover card and they told me several times that they would credit my bill however the credit never came in March so I called them again and they again assured me they would credit my bill but when my April bill just came on the 10th, they had still not yet applied a credit. At this point I think they're just lying to me and will never apply a credit. My bill has always been $30 and it's now $30 however for one month they overcharged me for something I told him I didn't want and they promise to remove.

      Business Response

      Date: 04/23/2025

      April 19, 2025



      Mr. ******* Rome
      *****************
      *******, LA 70123 

      Re:          BBB Complaint #********
                      ************ -************

      Dear ************************* 10, 2025, we received your complaint, dated April 10, 2025, filed with the Better Business Bureau.

      You said that you replaced the device you purchased in December 2024, but the store did not offer a refund for your old phone. You also stated you were charged for device insurance even though you did not ask for it. In addition, you never received the credit you were promised. You requested a refund.

      There are no returns or refunds for devices outside the first 30 days if purchased online. Any refund requests must be addressed with the particular store in question.

      The device insurance was removed from your account on February 10, 2025. I applied a courtesy credit of $8.00 to your account.

      We appreciate you bringing your store experience to our attention. I forwarded this to our retail team for internal investigation.

      Your refund request is declined.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ***************************************************;
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought service for 2 phone lines from them and activated the sim card with service paid for and still have no service. i spent 6 hours on the only line they allow through and got no help being they could not send the verification pin to my email even though they were doing that to log into the account. they insisted it had to be through sms text message knowing the phone could not recieve such messages and sent me to another department for "advanced" verification and then told me i could not be verified or have my money back.

      Business Response

      Date: 04/25/2025

      April 23, 2025



      Ms. ***** ******
      **************************************************************************************;

      Re:          BBB Complaint #********
                      ************** -************

      Dear *************************** 11, 2025, we received your complaint, dated April 10, 2025, filed with the Better Business Bureau.

      You said you purchased two phone lines,but you do not have service on either and you were unable to verify your account. You requested a refund.

      My attempts to contact you at ************** on April 22 and 23, 2025, were unsuccessful. I also sent an email to ******************* with a request that you contact me.

      Our records show the line ending in 2087 is pending activation. If you wish to have further assistance activating/canceling both lines, you can reach out to me directly at ************** or customer care at ****************. A refund cannot be issued until your lines are canceled or ported to a new provider. You must initiate this request before May 4, 2025.

      We are committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account.Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes
      to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested. Please note: this has no effect on your service.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      *******************************************;
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made the mistake of wanting to move my phone plan to Boost Mobile. After receiving the sim card, they were unable to activate my current number, they told me to go to a store, which I did and the *** was unable to help me. So I called them back and this is when the nightmare began. I called them multiple times to cancel (at least 5-7 times) only to be given the run around each time. They would transfer me to their loyalty department and I would wait 10-15minutes each time, but no one would pick up the phone. Eventually, they activated a new number, which I didn't want (they did it without my approval, and without me being on the phone with them; I wanted to keep my current phone number). So now I am stuck with a number that I have no use of and unable to cancel. Worst customer service that I have ever experienced.

      Business Response

      Date: 04/29/2025

      April 28, 2025



      Ms. ******* Siarras
      *************************************
      ***********************

      Re:          BBB Complaint #********
                      ************

      Dear Ms. ****************** April 9, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

      You stated that you were unable to activate service with your phone number; instead, it was activated with a new phone number, which you did not want. You requested that your account be canceled and your initial payment refunded.

      Per your request, your account was canceled. The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; I made an exception nonetheless, and authorized a refund of $16.72. Please allow seven to ten business days for processing.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ***** *****

      Customer Answer

      Date: 04/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Siarras
       

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Boost Mobile prepaid wireless I started a new account with ********************** on Sunday evening 5:25 Illinois time. I discontinued from ******* wireless, I had all of my information that I needed to switch to boost Mobile they sent me to a sales guy which I never did get his name and he set me up took my money from my credit card over the phone and it was $15.09 and said my *** card for my phone I was bringing over from ******* wireless would be here Tuesday which is today 04/08 2025. When I put the *** card in my phone it wasn't activated he gave me it activation number that didn't work 3 and 1/2 hours later and seven agents and no one got my money back and they would not refund me because I had a different number and a different phone on my account The salesperson gave me a different number instead of putting the number that I asked him to put which I told him three different times on the phone and he even repeated it back to me and then I had to argue with people today to get it discontinued cuz I went back to ******* and to give me my $15.09 now I know that's not a whole lot of money but when you work paycheck to paycheck it is a lot of money I just want my money back and I want my account discontinued by boost Mobile and I had to argue with everybody I even talked to three security people One person was named ***** the other person was named ******* through their company

      Business Response

      Date: 04/17/2025

      April 17, 2025



      Ms.**** *****
      *************
      ********************************;

      Re:          BBB Complaint #********
      30287956251162 - ************

      Dear ************************** 9, 2025, we received your complaint, dated April 8, 2025, filed with the Better Business Bureau.

      You said that you attempted to port your phone number into our network to activate an account with us. However, due to issues with the device and SIM card, you decided to cancel your order. You requested that we issue a refund for your payment of $15.09.

      Boost Mobile does offer a 30-day money-back guarantee; however, you did not meet all requirements. I issued a $15.09 refund as a courtesy, nonetheless. Please allow five to seven business days for processing. 

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:          ****** / ******* Better Business Bureau
                      ***************************************************;
                      ******, CO 80210

                      ****** ********

      Customer Answer

      Date: 04/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****
       

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my Boost Mobile wireless service on March 24, 2025, which was the last day of my billing cycle (February 24 to March 24). At the time of cancellation, I called Boost Mobile customer service to confirm everything. I was told clearly that I would not be responsible for any additional charges and that my account would be closed.Despite this, I received another bill for the following billing cycle and was recently charged for it. I contacted Boost Mobile again to dispute the charge, but the charge was still processed.I feel this charge is unauthorized since I canceled on time, was told I wouldnt be billed further, and have not used the service beyond March 24.Requested Resolution:A full refund of the charge made after cancellation Written confirmation that my account is closed and no further billing will occur Please investigate and assist with resolving this issue.

      Business Response

      Date: 04/22/2025

      April 18, 2025



      Mr. Zehu Cai
      ************************************
      *******, ** 60610 

      Re:          BBB Complaint #********
                      ************ - ************

      Dear ************************ 9, 2025, we received your complaint, dated April 8, 2025, filed with the Better Business Bureau.

      You said that you were charged for service after canceling even though you were told you would not owe any additional money. You requested a refund and confirmation your account is canceled.

      Our records show a refund of $30.21 was issued to your card ending in 0908 on April 10, 2025.Please allow 3-5 business days for processing. Autopay has been disabled, so you will not be charged anymore for service.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ***************************************************;
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a mobile phone on ************************ about almost two years ago, I swap my old ******* Galaxy phone sim card and put it in my ******** phone. For some reason, the ******** never showed on my account and ******************** kept my old ******* phone on their database. I called boostmobile and they said I need a new sim card to put in my ******** phone so it can show on my account. I did that, called boostmobile and active my phone with the new sim card. 4 days has passed and the old ******* is still showing on my account.I am requesting boostmobile to update my phone and also unlocked the ******** since I bought this phone and used it with them for over a year. I have proof of purchase and $200 to compensate me for this error.

      Business Response

      Date: 04/17/2025

      April 16, 2025



      Mr.******** **********
      ****************
      *********************;

      Re:          BBB Complaint #********
      777552613576 - ************

      Dear ******************************* 8, 2025, we received your complaint, dated April 8, 2025, filed with the Better Business Bureau.

      You said that you swapped out your device, but your account does not reflect the change. You asked that we unlock your device (as you purchased it over two years ago) and for $200.00 in compensation.

      When we spoke by phone, I informed you that I created a ticket to have your account updated to reflect the correct device. I also unlocked your device and provided you the unlock PIN. Your request for compensation is declined.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:          ****** / ******* Better Business Bureau
                      *******************************************;
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This franchise location of boost I have payed 1,630$ to this boost mobile location that the cashier took from me for a I phone 16 pro max Color Desert Titanium and 3 ******* A16s. I was told that the I phone **************************** and that would need an hour to transfer my numbers from a different carrier to boost mobile on the 3 ******* A16s. We made an agreement I payed and left and came back an hour later after hours at 7:09 pm on Friday 4-5-2025 to pick up the phones and was then told that they only have 3 moto g phones and they where ready and the I phone was on order. That not the deal so I didn't accept the phone and asked where the A16s phones that where shown to me before I left. " ****** different cashier"was trying to explain something to me on the phone and at this point I just wanted what I payed for. The cashier went in the back because I wanted what I payed for and set the alarm off in the building and the police came. This location had to be escorted by police to receive the receipt. I called corporate and they say the phones are not on order and that my cash is not shown as payed in the system that this location and the ******* location are taking our hard earned .money and using untraceable boost mobile cards to make Small payments to our account and stealing from boost. The employees seem nice at first but are repetitive and trained in communtive ways to manipulate and lie. I had to leave and go back to this store at 10 am on Saturday the 4-6-2025 where I met a different cashier that acted like she was gonna help and ***** police came to investigate where it's confirmed that I am a customer payed in full and requesting the I phone pro max 16 and 3 ******* A ***************************************************************************************************** a a week when all our phones that we payed for are in so we called and boost customer service and there is know record in the account of ordering phones that we paid for. Please Refund.

      Customer Answer

      Date: 04/07/2025

      Scammer location franchise! Beware! The employees use leasing options through text message to grab your attention and pitch a great sale including loner phones and that the owner will be in but he never shows. The cashiers seem friendly and will say "i understand" and that "i got you" over and over giving you the run around. Get your receipt and call corporate to make sure your order is valid and get your tracking number if you cant get a tracking number call police make report and go somewhere else. also you may have to file small claims court for your money back like I'm gonna have to do if i don't receive the phones that i paid for I phone 16 pro max desert titanium and 3 ******* A16s within the next 2 weeks. Definitely not worth the run around and is better to shop somewhere else. This franchise location of boost I have payed 1,630$ to this boost mobile location that the cashier accepted from me as a deal for an I phone 16 pro max Color Desert Titanium and 3 ******* A16s. I was told that the I phone 16 Pro max is on order and that ****** would need an hour to transfer my numbers from a different carrier to boost mobile on the 3 ******* A16s. We made an agreement I payed and left and came back an hour later after hours at 7:09 pm on Friday 4-4-2025 to pick up the phones and was then told that they only have 2 moto g phones and they where ready and the I phone was on order. That was not the deal or agreement I payed in full for and so I didn't accept the phone and asked where the A16s phones that where shown to me before I left. " ****** different cashier"was trying to explain something to me on the phone and at this point I just wanted what I payed for. The cashier went in the back because I wanted what I payed for and set the alarm off in the building and the police came. This location had to be escorted by police to receive the receipt. I called corporate and they say the phones are not on order and that my cash is not shown as payed in the system scammers

      Desired Resolution: Refund

      Business Response

      Date: 04/23/2025

      April 22, 2025



      Mr.***** Cure
      6838 ******** 1
      ****************** 60964 

      Re:          BBB Complaint #********
      65546478873934 - ************

      Dear Mr. *************** April 9, 2025, we received your complaint, dated April 7, 2025, filed with the Better Business Bureau.

      You said that you went to a Boost Mobile retail store to buy three Galaxy A16s and one iPhone 16 Pro Max. You were advised that the iPhone would be ordered, but the three Galaxy A16s were available. You were told to return later to allow them to activate these devices. However, when you did return, you did not get what you paid for and you would like a refund as a result.

      My attempts to contact you by phone on April 17 and 22, 2025, were unsuccessful;however, I left a voice message each time.

      Boost Mobile retail stores are independently owned and operated, and each individual store is responsible for setting their own policies and procedures. A review of your account reveals that the three Galaxy A16s and one iPhone 16 Pro Max were activated. Please contact me at ************** if further assistance is needed. 

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:          ****** / ******* Better Business Bureau
                      *******************************;
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business ********************************************************* ************** ****************: ************** I bought a cell phone for my wife in January 2025 to replace a phone that was not working. I paid for the phone full price (as far as I know). We've been with Boost Mobile for at least five years with no problems. In February 2025 the price went up from 35 dollars to 43 dollars. The price was 43 dollars in March also. I went to the store and asked them why the price went up. The store representative said that insurance was added to it. I said that I didn't ask for insurance and I would like it removed and the sixteen dollars returned (eight dollars for each month). The *** said that I would have to call **************** (CS) to get a refund. I called CS and their *** echoed the same story that it was insurance. I told them the same thing, take it off and return the sixteen dollars. They told me the store would have to refund the money but CS would remove the insurance but my phone would no longer be protected. Not that it was her business I told her that I always paid for phones in full so as not to have a bill and that I still wanted the sixteen dollars returned. I'm also not going to go back and forth between the store and the *** After a shouting match ** said that the insurance would be removed but she couldn't return the money because the insurance company took it and my phone was protected during those times. I know this is not professional BUT she's got to be kidding me. I planned on using the phone for the transfer but CS said that since I didn't have it for one year they would release the number but the phone would remain locked. What do I want? I would like the phone unlocked so my wife can continue to use the phone that we bought on January 2025 and I would like the sixteen dollars returned that they stole."According to the *********************************, the carrier must unlock your phone free of charge after youve fully paid off the device."

      Business Response

      Date: 04/23/2025

      April 22, 2025



      Mr. ******** *****
      ******************
      *******************

      Re:          BBB Complaint #********
                      ************ - ************

      Dear ************************** 7, 2025, we received your complaint, dated April 6, 2025, filed with the Better Business Bureau.

      You said that you purchased a cell phone and paid full price for it. In February 2025, your monthly rate increased from $35.00 to $43.00. When you called in to inquire, you were told it was due to an insurance plan being added to cover the device, which you did not authorize. You requested a $16.00 refund for the two months you were charged ($8.00 a month) for the coverage, and for the phone to be unlocked.

      When we spoke today, I informed you that I would forward this to our *********************** team for review with the store in question where you bought the device from, since retail stores are independently owned and operated. 

      You told me that the device in question is a Summit Flip (IMEI ***************). I explained that, since this is a ***** device and was brought over from another carrier, you would need to contact ***** to have it unlocked. I provided you with their phone number, **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ***************************************************;
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like a refund for an order that I did not receive. I called boost mobile several times and they advised there is nothing I could do about it

      Business Response

      Date: 04/08/2025

      April 8, 2025



      Ms. Faizah Johnx
      ***********************************************************************************************

      Re:          BBB Complaint #********
      57837896932021 - ************

      Dear Ms. **************** April 8, 2025, we received your complaint, dated April 6, 2025, filed with the Better Business Bureau.

      You said that you ordered a SIM kit that was never delivered and when you requested a refund, you were denied. You would like your funds returned.

      When we spoke, I advised you that normally we do not offer a refund for prepaid service; however, in the interest of customer service, I agreed to provide one of $15.98. Please allow five to seven business days for processing.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:          ****** / ******* Better Business Bureau
                      **************************************
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Engaging extra options is not prorated for the days in the month so they are overcharging everybody in at least month one. This is not disclosed in app when engaging the service nor online anywhere I could find.

      Business Response

      Date: 04/16/2025

      April 14, 2025



      Mr. **** *********
      *****************************************************************************************

      Re:          BBB Complaint #********
                      ************ - ************

      Dear ****************************** 7, 2025,we received your complaint, dated April 5, 2025, filed with the Better Business Bureau.

      You indicated that it is not stated on the Boost Mobile application or website we do not prorate monthly add-on services.

      While in some cases the lack of prorated charges may feel unfair, Boost Mobile is committed to offering a simplified and consistent billing experience. Charging fixed rates for add-on services allows for a predictable customer experience.Additionally, subscribers can add and remove these services at their discretion.
      Please note that our policy regarding add-on services is available under the general terms and conditions on our website.

      We regret any inconvenience you may have experienced.

      Sincerely,



      Sienna ******
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ******************************************;
                      ******,CO 80210

      ****** ********

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