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Business Profile

Drug Testing

5280 Drug Testing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

This profile includes complaints for 5280 Drug Testing's headquarters and its corporate-owned locations. To view all corporate locations, see

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5280 Drug Testing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I'm filing a complaint against **** ************** due to issues with services and the behavior of *********************. On January 1, ****, I received a dismissive response to my refund request, lacking acknowledgment of concerns about poor class quality and unprofessional conduct.******** statement, "If you feel that these classes are not up to your standard, it is regretful that you feel that way, but I cannot do anything to change your mind at this juncture," is unacceptable. It's troubling given the subsequent dismissal of the instructor, highlighting the inadequacy of services.Attending subpar classes and expressing dissatisfaction was met with mockery. The instructor's departure emphasized service inadequacies. Equally concerning is ******** lack of inquiry into my sobriety, reflecting poorly on the organization's commitment to client well-being.While acknowledging unpaid fees and my dismissal due to financial constraints, the subsequent ban imposed by ****** is highly disproportionate. It questions the organization's ethical conduct and customer satisfaction commitment.Expressing concerns about service quality shouldn't result in punitive measures like being banned. This ban contradicts fair business principles and warrants a thorough investigation into **** **************'s conduct.I am seeking a complete refund, excluding the last class with different instructors due to the original teacher being replaced and concealed.This matter needs comprehensive examination, addressing service issues and punitive actions against a dissatisfied customer. I await a response from the ******************** for a fair resolution upholding consumer rights and ensuring accountability.Thank you for your attention.Sincerely,************** (Yes, I can provide evidence of everything written, including the classes in question). .

      Customer Answer

      Date: 02/12/2024

      Good Morning,

      I apologize for the error. The correct company name is "5280 Human Care Center," affiliated with "5280 Drug Testing," situated at ********************************************************************************. Despite operating online, they neglect customer complaints and exploit those obligated to take classes with them.

      Thank you,

      ******

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      n i would like these alcohol and drug therapy companies to know we are here to help ourselves !!! WE DONT NEED PEOPLE THREATING AND OR DISREPECTING US WE JUST NEED PEOPLE TO ANNSWER A PHONE CALL TALK TO LIVE PEOPLE TO RESOLVE PROBLEMS THAT ARISE,WE DONT KNOW EVERTHING OR THE *** AND OUTS OF ALL INVOLVED WITH CLASSES AND OR REPORTING. DIRECTOR OF HUMAN CARE CENTER CALLS ON A BLOCKED # IAM OPERATING HEAVY EQUIPMENT AN I CANNOT DO EMAILS EVRY 10 SECONDS, THREATENING ME WITH DISCHAREGE, AND REPOIORTING TO DMV OF NON COMPLIANCE BECAUSE I DID NOT GIVE INFO OF PROBATION OFFICER WHO I JUST MET A FEW DAYS PRIOR,I HAD GIVEN HER NAME AND COUNTY ALREADY !! WHY THE THREATS AND NON SENSE I JUST WANTED TO TALK TO SOME ONE TO GET MY CITUATION RESOLVED HIS NAME IS ********** DIRECTOR OF CLINET SUPPORT,WHAT IS THIS NONSENSE, THIS IS STILL A BUSINESS A SERVICE I PAY FOR IAM NOT SATISFIED!!

    5280 Drug Testing is NOT a BBB Accredited Business.

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