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Business Profile

Tree Pruning Service

Willco Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Pruning Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company and the company owner **** pulled up on our newly poured driveway and the front yard of the property without any permission to cut our next door neighbor tree. Destroyed the front yard,lawn and the driveway. We have the proofs of them being there. After calling them regarding the issue they said we have to use our insurance company to fix it. I called him on April 24th ********************************************************* on May 13th of 2024. We will be pushing it through the court unless he will be back to us with the name of his insurance company and the claim number that he said he filed a couple weeks ago. So far very rude and disgusting person to deal with. Hopefully no one else will ever experience that kind of quality of communication and responsibility from the company owner ****.We need him to either pay out of pocket for the new driveway and our front yard repairs or use his insurance company if he has one.

    Business Response

    Date: 06/17/2024

    Do to the the timing of the insurance company to respond to the claim , we have had a bad review put on the BBB , this claim has been resolved

Willco Tree Service is NOT a BBB Accredited Business.

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