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Business Profile

Event Center

La Plata County Fairgrounds and Event Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/6/2024 I made a reservation for an RV spot to stay at La Plata County Fairgrounds in Durango, CO. I paid the full amount of $85.84 for a 3 night stay for May 18 to 21 (3 nights), payment and reservation were done over the phone. I used my Mastercard and spoke with ****** R*******, Senior Administrative Assistant. Transaction ID: ********** Item Reference: ********* My name on the payment: ***** * ****** On May 7th I received a voicemail message from ****** apologizing that my reservation needed to be canceled due to a change in their calendar. A Fiesta Carnival would be setting up during the dates we had reserved and that they would need the space in the RV Park section for the carnival. She stated that she would be issuing a full refund on that day. In the days surrounding this, the credit card I used for this reservation had closed. I called to let ****** know this and she was unable to issue the refund on another card. She said she would need to forward the information to another department (maybe the finance department?) to have a check made out and mailed to my home. Since May 7th I have called and left voicemails at least 5 times and emailed her directly on June 18th without any response back. In the end I not only had to scramble to find another location to stay those days, but now have spent a good amount of time trying to resolve getting my money back from a scheduling conflict on their end. There must have been more than an 11 day notice that a carnival was coming to town.

    Business Response

    Date: 09/24/2024

    Verbal Response: A refund will be mailed to the consumer. 

    Customer Answer

    Date: 09/25/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ******

    Customer Answer

    Date: 11/07/2024

    The refund has not been received from La Plata Fairgrounds.

    Business Response

    Date: 11/21/2024

    Verbal Response: It takes four to eight weeks from October 18th for a physical check to me mailed. 

    Customer Answer

    Date: 11/21/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ******

    Customer Answer

    Date: 12/26/2024

    I wanted to update you on this dispute. There was a time frame given from La Plata County Fairgrounds that we would receive payment in the mail, and I believe the date was December 13th. We have not heard from them or received any payment as of yet. I believe that deadline was given by the business (La Plata County Fairgrounds), if I’m not mistaken. Is there any -next step- in the process to move forward? Thank you for your help with this.

La Plata County Fairgrounds and Event Center is NOT a BBB Accredited Business.

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