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Business Profile

Computer Software

Conga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months before our contract renewal, I attempted to cancel the agreement through phone, email, and website chat. Despite my repeated efforts, the company was completely unresponsive.Eventually, I managed to reach someone in the accounting department via email. They assured me that the cancellation would be handled, but after numerous follow-ups, they too stopped responding.Months later, our account was sent to collections. Adding to the frustration, their sales department continues to send us renewal notices, even though I have repeatedly asked to be removed from their contact list.

  • Initial Complaint

    Date:06/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This appears to be a bait and switch by Conga. To this date they are unable/unwilling to deliver their product as promised after receiving our full payment. I will outline the timeframe and attempts to resolve this issue below. As of today I am unable to reach anyone at Conga. For reference my complaint is with Conga, we are ASG, our database is i360.10/18/21 Discovery and scoping call w ************************* 10/20 quote provided, doc 1 10/22 Demo product, I asked if any money back guarantee, told there is not but there would be no issues with our solution 10/25 ASG signed order form and provided database info to begin integration 10/27 Rcvd invoice for payment, product not yet functional 11/8 Product just installed into database 12/9 ASG found setup not functional, created ticket #******** 12/10 Zoom call w *******************************. She was looking into issue 12/13 ASG paid full invoice after any demands from Conga even though product non operational 12/14 Conga advised we check with i360 on issue 12/21 Zoom call, recommended same. Submitted ticket to i360 12/22 i360 states they can not sustain integration as Conga had promised. As the developer Conga would have known from the start.1/7/22 i360 closed the ticket as the issue was solely on Congas side 1/27 Contacted Conga re above 2/2 Followed up after no response 2/7 ***************************************** replied and fwd my complaint to Renewals Mgr 2/9 *********************** looped in, I asked for a call to discuss 2/10 ***** stated he needed to connect me with different team 2/14 *********************** scheduled a zoom for 2/16 2/16 **** advised I submit another ticket to Conga, I did so. The response was that the issue I was having was beyond the scope of Conga abilities and they would need to discuss is Conga can support my use case.Continued in document Complaint doc 1, ran out of space here.

Conga is NOT a BBB Accredited Business.

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