Reviews

This profile includes reviews for kimkim's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  kimkim

  5398 Manhattan Cir Boulder, CO 80303

  
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  KimKim, Inc.

  1824 Valdez Ave Belmont, CA 94002

Review Details

• Review fromNina A

  Date: 05/20/2024

  1 star
  While the trip we had was good, the absolute lack of transparency on Kimkims part for pricing is appalling and marred the overall experience. When I asked our travel specialist for a breakdown after doing some legwork after we received our hotels and activities and seeing the actual cost was 30-45% at most of what we paid, I was told that they could not provide a breakdown, just a total cost. A hotel and the car rental company actually gave us invoices with the pricing and it was much different than the percentages that Kimkim said went into the total cost plus their fee. Same with the activity pricing that we saw when we went to the distilleries and tours. I should have requested a breakdown of the cost before we paid for the trip, but I did not think that the amount would be so egregiously different from the prices I found and what was on the invoices. Do not get sucked in by the flashy marketing this company does and the personalized trip plans, this company is absolute highway robbery. You are 200% better off planning your trip yourself and saving yourself SO much money.

• Review fromAllye D

  Date: 08/23/2023

  5 stars

  Allye D

  Date: 08/23/2023

  My best friend, my dog, and I took an unforgettable road trip through **********, all thanks to our incredible travel specialist ***! From the planning stages to the actual trip, ***'s attention to detail, expertise, and personalized touch truly made this trip one of the most fun and special trips I've ever been on :)We traveled from ******************** to ************* up the Pacific Coast Highway, stopping at the most beautiful beaches along the way! One of the highlights of the trip was our whale-watching tour in Monterey Bay. *** made sure to book us on the best cruise company, where we were fortunate enough to see WHALES!! along with dolphins and seals :) It was INCREDIBLE! The crew was fantastic, providing insightful information and answering all our many many many questions :)***'s excellent recommendations for hikes and lookout points allowed us to fully appreciate the beauty of ********** (this was my very time there), and even helped us find some less crowded and dog-friendly spots to enjoy! He was also incredibly responsive and supportive during the entire trip, checking in regularly to make sure everything was running smoothly and providing timely solutions to any unexpected changes or issues. Our kayaking tour was canceled due to wind, but *** jumped in immediately and provided us with tonnssss of options!I can't thank *** enough for putting together this unforgettable trip. The memories we made on this trip will last a lifetime (the tattoos we got in ******************** also will LOL)! Thanks a million, ***! You're the best <3

  kimkim

  Date: 08/25/2023

  Hi *****,Thank you for sharing your wonderful travel experience! We are over the moon to know that *** was able to curate an unforgettable ********** road trip for you, your best friend, and your furry companion. It's truly heartwarming that he was able to provide an excellent travel experience along the Pacific Coast Highway, contributing to some of the finest memories of your life. Being part of your whale-watching adventure and helping you discover the magnificence of Monterey Bay and ************ beaches fill ** with immense joy.*** is indeed a great asset to our team, known for his meticulous attention to detail and ability to provide unique, immersive travel experiences. We are glad he was there for you, promptly solving any unexpected issues and ensuring your journey went smoothly. It is his dedication that helps us in delivering satisfaction beyond our traveler's expectations.Also, it's great to hear about your tattoos! They indeed are the most indelible memoirs of your extraordinary road trip. It's stories like yours that keep us motivated to do our best in making travel dreams come true.Please don't hesitate to reach out to *** or anyone else on our team the next time you plan a trip we'd love to be a part of making more memorable journeys for you.Best,The Kimkim Team

• Review fromEric C

  Date: 06/16/2023

  1 star

  Eric C

  Date: 06/16/2023

  paid over $30,000 to have a trip planned to europe this summer for my family of 5. after +3 months of waiting for plans to forwarded and made, we are 12 days from leaving ******* with nothing planned. I already bought our international tickets to and from europe. that is clearly stated in their website. However, all travel within the european countries were are visiting are still up in the air. we don't have any confirmed train tickets, ferry boat tickets, airplane tickets. We were promised guided tours of various local sights and attractions. No names, telephone numbers, times/dates to meet up with tour guides. All their wording on the various cities were are visiting are all cookie cutter verbiage. We I specifically asked for dates/times/locations....I'm told that travel agent is "working with the vendors"! WHAAAT!. For OVER 3 months they have been working with local vendors?!?! They gave me names of hotel that they said they have booked for us.....BUT when I ask for confirmation numbers for our reservations, I can't get any. Customer support is useless. they just **** off the responsibility or blame someone else. There is no accountability within the organization. Their excuse is "it's someone else problem". BE WARNED. DO NOT USE THIS COMPANY!! CEO says he used to work for Trip Advisor. must have been their janitor....his company knows nothing about how to arrange overseas travel for client!!

  kimkim

  Date: 06/21/2023

  Hi,Thank you for reaching out to us and bringing your concerns to our attention. At kimkim, we strive to provide a seamless travel experience for our travelers from start to finish, and we appreciate your feedback.We understand that your specialist did not inform you that she would be offline a few weeks before your trip and that you were expecting your final itinerary with all details at this time; we apologize for this miscommunication! As we discussed when you reached out, our specialists typically send the final itineraries 1-2 weeks prior to departure, as many aspects can only get finalized closer to the trip dates. We are always here to provide prompt assistance while your local specialist is offline, and are grateful you reached out so that her team was aware and could jump in immediately to assist! Your satisfaction is truly important to us, and we are dedicated to making sure your upcoming trip to Europe will be a memorable experience.We hope you enjoy the beautiful itinerary customized to your preference during your trip to Europe! We assure your local specialist will be of assistance every step of the way!If you have any further questions or concerns, please feel free to reach out to us anytime. Were here to help!Best,The Kimkim Team