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Business Profile

Mailing Services

The UPS Store #2364

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for The UPS Store #2364's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The UPS Store #2364 has 3 locations, listed below.

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    • The UPS Store #2364

      6525 Gunpark Dr. #370 Boulder, CO 80301-3346

    • The UPS Store #2364

      6060 Cornerstone Ct. W (Corporate) San Diego, CA 92121

    • The UPS Store #2364

      4800 Baseline Rd. #E104 Boulder, CO 80303-2643

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a package sent from this *** store (************************** // BBB has the same store number listed for ******* Road Store) in June of 2022, the package was lost in transit and I filed a claim through the store. After ***** calls between both corporate *** and this store, I was finally able to get the claim approved. I received a notification that the claim was paid on Oct 31, 2022. I called the UPS store and they stated that while yes they did receive payment from corporate ***, the owner of the store had to write me a check personally from the store account. I have called both stores that this particular owner manages ~ 10 times in an attempt to reach the owner and come pick up my check. Every time I'm told he is at "another store" or "out of town". I have asked that the check be mailed to me and they said that the owner doesn't like to do that and I had to come in personally to whichever store he may be at. I have called both stores that he may be at which both said he was at the other store. I have even emailed both store accounts in an attempt to reach the owner.

      Business Response

      Date: 12/16/2022

      This complaint is about a different location owned by a different group. I spoke to the customer and he has resolved the situation with the company in question. 

      Customer Answer

      Date: 12/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    The UPS Store #2364 is NOT a BBB Accredited Business.

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