Reviews

Review Details

• Review fromAmy M

  Date: 04/15/2025

  1 star
  Servepro was recommended by my handyman, plus I was pleased that they were a preferred provider of sorts with my homeowners insurance. I originally planned to use them for both the water mitigation and restoration parts of my project.Water Mitigation: They came out quickly and ******* did a good job managing that part of the project, but my goodness the prices were exorbitant. But alas, I had water that needed mitigation and so I decided to proceed.Restoration: I was turned over to ****, who left off multiple areas of damage on the estimate that he submitted to my insurance. Since Servpro is a preferred provider, State Farm based the scope of work solely on their estimate and so I've been fighting with State Farm for months now trying to get the missing items *********** item left off was the flooring square footage for an entire room. **** told me multiple times that I was scammed when I originally had the flooring installed because they charged me for too much square footage. He never considered that maybe he just made a mistake in the calculations.When it came time to schedule the work, **** wanted to shortcut some items and not use certified tradesmen to do the work. When I questioned this practice, he told me that I should go somewhere else. I reported this to a manager, who offered to set me up with a different project manager, but I heeded the warning signs and decided to cut my losses in working with Servpro. I own multiple properties and I will be sure to never think of Servpro when I need something in the future.