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Business Profile

Computer Software

Rotunda Software, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tao M

    Date: 09/16/2024

    Tao M

    Date: 09/16/2024

    Nonsense. Their phone number is not answerable, and doesnt even have a functional voice mail. The service loses the *saved* option for passwords and then the program doesn't offer anything but a blank page for us to assist them to do THEIR job by inconveniencing those users attempting to give them another password. The entire page comes up blank. Then the user is expected to have another phone or another device just sitting around to try to do yet another nonsense log in. I do not recommend this service. They still havent sent me a page with the "change password" form on it. It's been almost a week now. It sure must be easy to not follow through and yet still get paid. I do not recommend this service. The words *remember me" with A CHECK **** on it means exactly that. It means do your job and don't lose users password info. One star is even too much in a rating.

    Rotunda Software, LLC

    Date: 09/18/2024

    Dear *****,Thank you for your feedback. Im truly sorry to hear about the challenges youve encountered resetting your password. We understand how frustrating it can be when technical issues impact your volunteer experience.I know our support team has been in touch with you recently about next steps, and were still eager to help. To resolve the password issue securely, I have already reached out to the admin at your organization directly to reset your password for you. I let them know this is the next step to restore access. Please know we are committed to giving you and other volunteer-driven organizations a smooth and positive experience with scheduling, and your administrator can continue to reach out to support directly for personalized assistance. I hope this helps!Best regards,*****

Rotunda Software, LLC is NOT a BBB Accredited Business.

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